Patient Administrator A&E Department London, England
Job description
We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex site working in our busy A&E Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.
The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in our A&E Department . The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties.
As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.
Working hours: Mon-Sunday and bank Holidays. Working 7am-5pm, 11am-9pm, 9pm-7am on a 5 on 4 off rota
Hours are not negotiable
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative
support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where necessary:
- AEC
We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people.
Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for – our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.
We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
Roles and responsibilities
Clinical Office:
- Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
- Contact other departments and teams as necessary relating to the patient care pathway and service delivery
- Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
- Liaise with other hospitals and GPs regarding patient care pathways
- Prepare for clinics ensuring all relevant documentation is available and notes are prepared
- Use Trust’s computer system, to generate clinic lists and help locate missing notes
- Use of the case note record tracking(CRT) system to electronically
- Prepared all externally transcribed correspondence for signature and despatch within the agreed Trust timeframe, escalating where necessary.
- Match all correspondence typed by the managed transcription service with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record.
- Correct any mismatches by reference to medical record, original dictation, communication with the transcription service and if required clinical staff.
- Provide any specific advice to patients upon booking-in, in preparation for their appointment
- Ensure all patients are added to the Trusts PAS system before their appointment
- Type urgent letters and reports as required
- Register new referrals, and ensure all patient information is up to date and complete
- Book outpatient appointments
