patient account representative

patient account representative Memphis, TN

Methodist Le Bonheur Healthcare
Full Time Memphis, TN 45786 - 35142 USD ANNUAL Today
Job description

patient

Summary

Serves as the initial point of contact for patients who need assistance with tasks like scheduling appointments, medication refill requests, lab results, referral questions, obtaining/updating patient demographic information, facilitating physician-to-physician conversations and a multitude of other requests. Responsible for simultaneously navigating multiple operating systems including the phone system, the Electronic Medical Record (EMR), the computer based, guided workflow software and the computer system while delivering quality patient support with a positive attitude in a high volume (50+ calls per day) in a fast-paced call center environment. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

Education/Formal Training
Work Experience
Credential/Licensure

REQUIRED:
High school diploma or equivalent
  • Minimum of two years of experience in a fast-paced, high volume call center or environment.
  • Prior experience in delivering outstanding customer service.
N/A

PREFERRED:
Associate’s degree preferred.
Healthcare experience preferred.
N/A

SUBSTITUTIONS ALLOWED:
N/A
N/A
N/A


Knowledge/Skills/Abilities

  • Proficient in use of basic office equipment; multi-line phones; and data entry.
  • Demonstrated organizational skills with ability to set priorities and meet deadlines.
  • Demonstrates discretion in dealing with confidential information and sensitive issues.
  • Excellent communication skills, professionalism and a desire to assist with patient needs.
  • Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections.
  • Proven record of providing excellent customer service both internally and externally.
  • Ability to evaluate problematic situations and be able to adapt, respond to, and/or notify/advise appropriate staff in order to resolve the situation/issue.
  • Ability to multi-task in fast-paced environment.

Key Job Responsibilities

  • Handles high volume of phone calls (inbound & outbound) from patients who need assistance with tasks like scheduling appointments, medication refill requests, lab results, referral questions, obtaining/updating patient demographic information, facilitating physician to physician conversations and a multitude of other requests.
  • Navigates and manages multiple operating systems (computer, EMR, telephone, and computer based, guided workflows) simultaneously while analyzing and developing solutions to patient needs.
  • Supports and manages a high volume of patient inquiries while performing and adhering to established Key Performance Indicators (KPl's) and quality assurance programs.
  • Consistently delivers exceptional customer service to all internal and external contacts with a positive attitude.
  • Ensures delivery of high quality, patient support by accurately managing, controlling and maintaining patient care information.
  • Actively listens to patient needs and deescalates situations as necessary.
  • Understands, applies and supports departmental policies, procedures, and standards, and attends meetings/training sessions, and keeps supervisor informed when patient issues arise.
  • Performs other job functions as assigned or requested.

Physical Requirements

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative.

patient account representative
Methodist Le Bonheur Healthcare

www.methodisthealth.org
Memphis, TN
Michael Ugwueke
$1 to $5 billion (USD)
10000+ Employees
Nonprofit Organization
Health Care Services & Hospitals
1918
Related Jobs

All Related Listed jobs

Sales Associate, Events
Informa Connect London, England Today

Ensure consistence of any sales/marketing information (keeping customers apprised of current prices, discounts (if any), target audience, priorities, resource

Assistant Project Manager
The Royal Household London, England 35000 GBP ANNUAL Today

Joining the London team, you'll be overseeing a portfolio of work to support complex programmes across the London and Windsor estates, ensuring a customer focus

Customer Service Administrator
Mpeople United Kingdom 20000 - 23000 GBP ANNUAL Today

A mentality to produce communication with customers that is entirely "fair, even where cases are complex, customers are difficult, and regardless of journey

Optometry Partner
Specsavers Farlington Today

This is a rare and exciting opportunity to become an Optometrist Partner and Director across three established stores in beautiful Hampshire. The...

Assistant Preschool Teacher, 1's, 2's or 3's Classroom, Full-Time
Dream City Christian School Glendale Today

Dream City Christian School seeks a full time Assistant Preschool Teacher for our One's, Two's & Three's Classrooms. Please apply at...