patient account representative London, England
Job description
Job Title: Primary Care & Patient Access Team Lead
Location: This is a hybrid role based in central London, 2-3 days a week in the office (our offices are on the river!)
Contract Type: Full-time 37.5 hours per week
Why join HCA’s ITG team:
HCA Healthcare UK’s Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centres, laboratories and other associated businesses.
Specific Deliverables:
Leads and assigns service delivery, ensuring that agreed service levels, security requirements and other quality standards are met and ensuring adherence to relevant policies and procedures.
Takes responsibility for design, installation, upgrading, operation, control, maintenance, and effective use of applications.
Ensures that processes and practices are aligned across teams to operate effectively and efficiently.
Monitors the performance of technology services. Provides appropriate status and other reports to managers and senior users.
Organising, leading an ITIL services team, administrative.
Manages and mitigates organisational risk.
Balances the requirements of proposals with the broader needs of the organisation.
Communicates at all levels across the organisation to both technical and non-technical audiences articulating business objectives.
Learning and professional development – takes the initiative to advance own skills and leads the development of skills required in their area of accountability.
Takes a leading role in promoting and ensuring appropriate working practices and culture throughout own area of accountability and collectively in the organisation.
Co-innovation and service improvement with partners, consultants, and suppliers.
About you:
Experienced with 3rd Line ITIL Applications Analysis, Product and Services support.
Experience in Meditech finance, billing and accounts receivable, AP Workflow systems is desirable.
Ability to give guidance to less experienced team members on incident and problem resolution.
Change Management.
Experience investigating business situations to define recommendations for continuous improvement
Clinical and business data management, reporting and analytics
Consultant, Service Line Leader, and Vendor Relationship Management
Experienced in software projects
Self-starter and team player
Experience establishing working relationships based on collaboration, trust, and open communication
Assists on call resources as required to provide 3rd level application support
Why join HCA Healthcare UK:
HCA Healthcare is the country’s largest provider of privately funded care with 800,000 patient interactions every year.
From pioneering complex care, urgent care, to primary care, outpatient and day-case treatment, we provide exceptional care across our network of facilities and key NHS partnerships. HCA is the only private hospital group able to invest over £500 million in the latest treatments, technology, techniques and medication.
At HCA we put our patients first and affirm the unique worth of each individual. Exceptional healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other.
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