patient account representative

patient account representative West Louisville, KY

Firstsource Advantage
Full Time West Louisville, KY 41522 - 32554 USD ANNUAL Today
Job description

Date: Jul 14, 2023
Location:West Louisville, Kentucky, US
Requisition ID: 3369
Description:

FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within!



Location: Remote

Hours: Monday-Friday 9:30am to 6:00pm EST


GENERAL SUMMARY:


The Bilingual Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.


Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Essential Duties and Responsibilities:

  • Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.

  • Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.

  • Initiate the application process bedside when possible.

  • Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.

  • Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.

  • Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.

  • Records all patient information on the designated in-house screening sheet.

  • Document the results of the screening in the onsite tracking tool and hospital computer system.

  • Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.

  • Reviews system for available information for each outpatient account identified as self-pay.

  • Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.

  • Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.

  • Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.

  • Other Duties as assigned or required by client contract


Educational/Vocational/Previous Experience Recommendations:

  • High School Diploma or equivalent required.

  • Able to speak English and Spanish fluently

  • 1 – 3 years’ experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.

  • Previous customer service experience preferred.

  • Must have basic computer skills.

  • Must have a valid driver's license

  • Must have reliable transportation

  • Must be willing to be or have been vaccinated for COVID-19


Working Conditions:

  • Must be able to walk, sit, and stand for extended periods of time.

  • Dress code and other policies may be different at each healthcare facility.

  • Working on holidays or odd hours may be required at times.


We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

patient account representative
Firstsource Advantage

www.firstsourceadvantage.com
Amherst, NY
Arjun Mitra
$500 million to $1 billion (USD)
1001 to 5000 Employees
Subsidiary or Business Segment
HR Consulting
1995
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