patient account representative Paducah, KY
Job description
Job Description:
Primary Care, Village Square
The Patient Access Coordinator makes patient appointments and reminder calls. Greets and registers and checks in or out all patients. Verifies demographic and insurance coverage information and enters into appropriate system/patient record. Collects co-pays and other payments and prepares daily deposit & reconciliation report. Receives and accurately and timely relays all phone messages to and from providers and logs them appropriately. Also provides clerical/secretarial support to the office as needed by typing correspondence and reports, sorting and delivering mail, processing incoming and outgoing faxes and ordering and maintaining supplies.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Makes patient appointments according to provider schedule protocol.
- Makes patient appointment reminder calls and reschedules patients as needed.
- Greets and registers or checks in all patients who arrive at the practice or clinic. Verifies demographic information and enters it into the patient record. Maintains confidentiality of all patient information.
- Verifies insurance coverage information and collects co-pays or other payments.
- Prepares daily cash reconciliation and prepares daily deposit and reconciliation report.
- Receives and relays messages between providers and patients and logs them accurately according to practice protocol in the proper messaging record system.
- Provides other clerical support to the practice office including typing correspondence and reports, sorting and delivering mail, processing incoming and outgoing faxes and ordering and maintaining supplies.
- Prepares reports as needed to monitor patient and practice information.
- May also check out patients at the end of their appointment and schedule the appropriate follow-up appointment(s).
- May complete patient referrals, pre-authorizations and/or pre-certifications for testing and medication as directed by the provider or practice manager.
- May assist with the completion of FMLA, Worker’s Comp or other disability paperwork for patients needing physician documentation of illness.
Minimum Education, Experience, Training, and Licensures/Certifications/Registrations Required:
- High school diploma or equivalent
- Computer skills required
- Medical terminology skills preferred
- Prior medical office experience preferred
customer service, front desk, admin, receptionist
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Employees will be expected to comply with Baptist Health’s infectious disease and vaccination policies, which include but may not be limited to compliance with BHS’ mandatory vaccination policies for influenza and COVID unless reasonable accommodations are needed under applicable law
Baptist Health is an Equal Employment Opportunity employer.
