Pathway Co-ordinator Waiting List Derby, England
Job description
Exciting opportunities have arisen for an enthusiastic, flexible, and motivated individual to join our Medical Day Case Unit administration team in a Pathway Co-ordinator role on a permanent basis.
You should be educated to a good standard of English to GCSE or equivalent and have an advanced level of IT literacy with experience of using a range of IT applications.
To provide an efficient Medical Day Case unit waiting list service to the consultants and their teams working flexibly with or alongside waiting list staff, consultants and other teams as required. Covering the reception area will also be part of this role.
You must have read the contents of the Job Description and feel confident that you are able to fulfil the requirements.
The hours of work will be 37.5 hours per week, to be worked Monday - Friday between 8.30am - 5pm.
- To act as the point of contact for patients and medical staff on behalf of the consultant and his/her team ensuring that all queries are resolved with skill, sensitivity and in a courteous and
- Responsible for the monitoring / selection of future waiting list patients.
- An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines.
- Input patient information onto the various IT systems.
- Prepare and print daily waiting lists as appropriate.
- Contact patients to arrange appointment dates in accordance with the Trust’s Booking Policy.
- Ensure that waiting lists are compiled with the appropriate case mix following the booking rules
- Prepare and send out (with minimum delay) notification letters to those patients selected for inpatient or outpatient appointment, notifying patients by telephone when necessary.
- Ensure that notes and results are prepared and available prior to the patient episode or admission.
- Responsible for the regular case note maintenance and accurate filing.
- Liaise effectively with wards and departments within the hospital.
- To escalate any urgent problems to a senior manager.
- Undertake necessary training as and when required by the Trust.
Interview date: 21 June 2023
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, including both professional and leadership development
- On-going support through every step of the way from recruitment to when you join our team and beyond.
- A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
- We see on average 4810 OP appointments per day.
- We are the 4thbusiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
