data entry

data entry Egham, England

Total Telephone Solutions
Full Time Egham, England 10.420192307692307 - 7.4899038461538465 GBP HOURLY Today
Job description

Have you ever heard 'Your call is being recorded for training and monitoring purposes...' when dialling a business...? The 'monitoring' part of this is what we do at Total Telephone Solutions.

This role is to review/monitor phone and video communication as part of customer service Quality Control on behalf of our clients. This is to ensure our customers staff are giving the correct levels of service. There are no specific qualifications needed however experience in a data entry or quality control would be beneficial. A very good grasp of the English language is essential. Full training is supplied by our in house team to ensure familiarity of a new recruit with our processes.

A successful applicant would be required to review recorded conversations and video communication from a selection of our customers. While reviewing the communication a PC will be used to allocate a score/grading of service given and input notes/data against the recording. We have a bespoke system for carrying out this activity.

The position is Part-Time and we can offer flexible hours during usual office hours. We have also shifted to the role being home working once you are inducted. There is an opportunity to be primarily based from home once you have been physically inducted and we are happy with your level of competence. The office will be used as and when it is needed for training and reviews which will take place physically.

We are flexible for the right applicant and offer 20 hours per week Monday to Friday. An idea shift pattern would be Monday to Friday 9am - 1pm but we can be flexible. Also overtime at a standard rate is often available.

We are based out of a modern air conditioned office in Thorpe, Egham, Surrey. There could be a potential opportunity for a supervisory role within the business once a successful applicant has proven themselves.

Job Types: Part-time, Permanent
Part-time hours: 20 per week

Salary: £7.49-£10.42 per hour

Benefits:

  • Company pension
  • Work from home

Schedule:

  • Monday to Friday
  • Overtime

COVID-19 considerations:
None

Ability to commute/relocate:

  • Egham, TW20: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Language:

  • English (required)

Willingness to travel:

  • 100% (required)

Work Location: Hybrid remote in Egham, TW20

Application deadline: 08/07/2023
Reference ID: Data Entry and Quality Control Clerk

data entry
Total Telephone Solutions

Related Jobs

All Related Listed jobs

Events Assistant
Science and Technology Facilities Council (STFC) Didcot, England 25702 GBP ANNUAL Today

A full UK driving license is desirable. Choosing to come to work at UKRI means that you will have access to a whole host of benefits from a defined benefit

On Site Operative
DHL Express Swindon, Wiltshire, South West England, England Today

Liaise directly and in a timely manner with internal/external customer to advise them of issues or delays along with planned corrective action, so as to

Health & Safety Officer
gap personnel Goole, England 15 GBP HOURLY Today

Make sure audits are done to ensure all health and safety is being carried out correctly and to do monthly assessments to make sure all health and safety

Information Security Specialist (Business Analyst and Compliance)
UNIQLO London, England 38000 - 78000 GBP ANNUAL Today

Investigating security incidents, alerts and driving remediation. The purpose of this role is to provide support in compliance, risk assessment and awareness

Health Care Assistant - School Holidays
Unity Care Solutions Ltd Shirley, East Midlands, England 15 - 16 GBP HOURLY Today

We are looking for experienced Health Care Assistants to work with our 11 year old client in Shirley during the school holidays to support with his complex