Passenger Transport Assistant Edinburgh, Scotland
Job description
Do you like being outdoors?
Are you enthusiastic about customer service?
Able to confidently chat to members of the public?
If this is you read on!
Our role is based outdoors at Edinburgh Airport at the Taxi rank, We are looking for positive, enthusiastic and friendly people who enjoy helping customers and engaging with the public in the great Scottish outdoors, based at Edinburgh Airport.
Our customer hosts are responsible for being the first point of contact for members of the public at Edinburgh Airport who need a taxi. You will be outgoing, cheerful and willing to help people from all walks of life and backgrounds. The ideal candidate will be able to engage with customers easily attracting them towards out taxi rank and be a superstar in customer service skills.
You must be confident and happy to be based in an outdoor environment. This role would be ideal for someone with experience in sales as you will be engaging with customers looking for a taxi.
Your duties will include but are not limited to:
Engaging with customers in a positive and helpful manner at all times.
Completing Meet and Greets for passengers arriving at Edinburgh Airport.
Shift work starting 7am / 8am / 2pm / 6pm / 7pm
Answering questions from the general public in relation to booking and finding their taxi.
Booking journeys for customers using our booking system.
Directing customers to their waiting taxi.
Liaising with drivers on the rank waiting on passengers.
Liaising with our control team in regards to bookings and journeys.
Ensuring a calm and stress free experience for customers looking to book their taxi.
What you will get in return:
A friendly cheerful team and colleagues
The ability to work outdoors
Flexible shifts with options for shift swaps and covers with other staff
30 days annual leave per year (pro rata for part time)
Job Types: Part-time, Full-time
Part-time hours: 18-36 per week
Salary: £10.00-£13.00 per hour
Benefits:
- Additional leave
- Company events
- Free parking
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Ability to commute/relocate:
- Edinburgh, EH12 9DN: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you understand this role is based outdoors ?
Work Location: In person
Reference ID: AIRS
Expected start date: 18/09/2023
