Passenger Care Agent Birmingham, England
Job description
To assist passengers with reduced mobility and or hidden disabilities throughout their journey at Birmingham International Airport. Using a variety of means to ensure they are safe and treated with dignity at all times.
Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
- Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs
Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
- Assist passengers that are transferring flights
- Record progress of the passenger using the Personal Digital Assistant issued.
Shift times
0400-1600- Must be ale to drive
1000-2200
Job Types: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months
Salary: £10.42 per hour
Benefits:
- Employee discount
- On-site parking
Schedule:
- 12 hour shift
- Day shift
COVID-19 considerations:
To comply with the current Covid - 19 guidelines
Ability to commute/relocate:
- Birmingham, B26 3RY: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Hold a valid UK driving license
Work Location: In person
Reference ID: PRM/AR&R
Expected start date: 08/09/2023
