Passenger Assistance Controller London, England
DB Arriva
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
Passenger Assistance Controller
New Cross Gate, London
Arriva Rail London
Arriva Rail London is part of the Arriva group. Arriva is a leading provider of passenger transport in Europe, employing around 40,000 people and delivering around 1.2 billion passenger journeys across 13 European countries. It is part of Deutsche Bahn (DB), one of the world’s leading passenger and logistics companies.
Are you a detail orientated professional who is passionate about customer service?
Do you want free TFL, London Overground and Arriva Train travel?
Then this is the opportunity for you. Arriva Rail London are looking for an experienced railway professional who is looking for a career in control, where you will be responsible for arranging assistance for customers who need that extra little bit of help.
To manage the end to end assisted travel process for customers who require it, dealing with assistance requests in a timely manner, ensuring that all communication is prompt and accurate so that the customer has a smooth journey.
To ensure that all planned journeys are logistically possible, informing destination stations of the impending arrival of aided customers.
Working closely with the ARL Strategic Command, ensuring that the information screens across the East London Line Core Route are displaying accurate information at all times.
Monitorisation of CCTV observing any overcrowding, advising Strategic Command if platforms are getting too busy.
To alert Resource Control and Fault Reporting Centre of any faults that you become aware of.
To make, schedule and report public address announcements as required.
You must have the ability to remain calm and to have a problem solving attitude whilst under pressure.
Strong communication skills, fluent in English and proven ability to engage with both internal and external stakeholders
The ideal candidate will have a background within the railway industry, ideally with some knowledge of ARL geography but not essential.
Our benefits include:
Free Travel for you and a nominated person at your address on TfL Network - this alone worth total £5,200 per annun- Discounts on European rail services after 1 year of service
- Free travel on Arriva branded rail services around the country
- Arriva Village - web based discounts on various products/services on the high street
- Employee Assistance Programme - 24hr helpline, covering a multitude of subjects
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..
DB Arriva
www.arriva.co.uk
Sunderland, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
