Pass Issue Manager Heathrow, England
Job description
This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.
Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.
Key duties:
- Lead, develop and motivate a team to of coordinators and executives to meet stretching SLA’s designed to exceed customer expectations and reports back on results to Recruitment LT
- Establish and embed and maintain efficient and cost‐effective processes, ensuring full team adherence and compliance.
- Assesses & reacts to data generated and collated on Pass Issue productivity, including responsibility of stock.
- Delivers measurable continuous service and efficiency improvements through leading and participating in improvement projects
- Strategic thinker, seeking continuous improvements to Pass Issue processes.
- Ensures candidate experience reflects the British Airways Brand and candidate expectations, using best practice.
- Problem solver and innovative thinker, driving forward positive change.
- Provides corporate wide communications regarding ID Passes, on regulatory updates.
- Accountability for ID Pass Accreditation Checks, corporately.
- Responsibility for compliance on Criminal Records Checks, UK and Overseas.
- Accountability for Counter Terrorist Checks, corporately.
- Participates in projects and working groups, relating to Pass Issue processes.
- Exercises the right to refuse the issue of any pass where after inspection, checks do not meet standards.
- Management of budgets and expenditure.
- Managing and maintaining the Pass Issue comms sites.
- Passing relevant information to, and seeking assistance from, the appropriate enforcement units where necessary.
- Accountable for compliance against Home Office Regulation, by checking and tracking right to work documents for our colleagues.
- Accountable for compliance with all legal, regulatory and British Airways’ policies.
- Ensures that all information is stored and processed in line with Company and legal requirements e.g. GDPR.
- Tracking of all migrant workers across the business.
- There is an expectation that you will undertake ad-hoc work on an exceptional basis or provide relevant cover for other team tasks.
Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us.
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities
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