parts sales manager Liverpool, England
Job description
Parts Manager
Permanent, Monday to Friday with Saturday mornings on a rota basis
£32,500.00 Basic Salary with £47,500.00 OTE + Company Car
We are looking for an experienced Parts Manager to join our prestige Jaguar Land Rover Retailer in Liverpool. You will be responsible for the control, sourcing and supply of vehicle parts to both internal and external customers to achieve parts profit and volume objectives.
THE JOB
You will be equally confident dealing with customers on the front counter as well as working behind the scenes making sure the right parts go out to the technicians on time.
You will:
- Ensure the accurate identification and provision of customer’s needs by accurately ordering and monitoring stock levels from suppliers;
- Ensure all required parts and additional accessories are offered to customers ensuring customer satisfaction;
- Manage stock movement in the most effective and efficient way to maximise resources including stock replenishment, special orders and obsolete items;
- Source additional parts from outside the Dealership using the appropriate search methods;
- Support the accurate input of information into the Dealer Management System
- Review customer satisfaction results and take appropriate action to increase them
- Respond to and resolve customer complaints in a professional manner
- Regularly review key operating controls (negative stock reports, margin and volume performance)
- Work with other Heads of Departments to develop business strategy
This is a customer-facing role; you must have excellent interpersonal and communication skills together with a friendly and approachable manner.
You will be computer literate and obtain a full clean driving licence. Experience with Pinnacle would be an advantage however not essential as full training will be given.
COMPANY
Benefits include 30 days holiday (including Bank Holidays) rising to 33 days with length of service, employee discounts, free parking, cycle to work schemes & access to generous discounts at various high-street stores, supermarkets, restaurants & cinemas.
E W Hatfield was established 100 years ago in Sheffield and the Hatfields Group now extends across the North of England and Shropshire. We are family owned and managed and pride ourselves on a having very large number of long serving employees. We have created a great atmosphere for all staff to work and we support each other in the business regardless of department.
In 2022 Hatfields were awarded Jaguar Group of the Year, Jaguar Retailer of the Year and ranked 2nd best Land Rover Group of the Year. We also received various Outstanding Customer Service Awards. Our website will tell you more about us, what we do and why we do it so well.
Job Types: Full-time, Permanent
Salary: Up to £47,500.00 per year
Benefits:
- Company car
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
About Hatfields
Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Franchise
Website: www.hatfields.co.uk
