Parts Advisor - Bolton Bolton, England
Job description
Kia is one of the fastest growing automotive companies in the UK, headquartered in Seoul, South Korea. It is South Korea's second largest automobile manufacturer after (its parent company) Hyundai Motor Company, with sales of over 2.8 million vehicles in 2019.
As a global company, Kia produces in excess of 2 million cars a year across a wide range of vehicles including passenger cars, commercial vehicles, and buses which can be seen throughout the world.
Today, Kia has become a household name, with an ever-expanding range of models sold through a network of dealers in 172 countries and over 44,000 employees across the globe.
In 2016, Kia was recognised as the 69th ‘Top 100 Best Global Brands’ according to a study released by Interbrand, the world’s largest brand consultancy agency.
To support the After Sales / Service team in managing Parts Department, to achieve targeted profitability, linked to maximum customer satisfaction.
Purpose of job:
To support the After Sales / Service team in managing Parts Department, to achieve targeted profitability, linked to maximum customer satisfaction.
Shift Pattern:
Earlies: 7:30 - 16:30
Lates: 8.30 - 5.30
Saturday: 8.30 - 12:30 ( 1 in every 2)
Main Responsibilities/Tasks:
- Using the Company’s data management system (currently UCS Power) to order and record parts required to provide customer satisfaction and correct costing.
- To source and identify competitive prices on outside sales, to maintain stock levels, whilst implementing and maintaining good housekeeping practices
- Achieve targets in terms of sales, costs and profitability set by the dealership.
- Maintain a clean and tidy department, with all parts in their appropriate locations.
- Process orders and requests in a timely manner by following documented procedures.
- Handle, protect and package parts, inspect incoming and outgoing parts,
- Control purchasing invoicing, cash and credit control in line with dealership procedure,
- Implement Dealer Quality System in the Parts Department,
- Maintain a good working relationship with all members of staff and customers, promoting high levels of customer satisfaction.
- To achieve targeted objectives in terms of parts costs and profitability.
- To ensure all requests and orders are processed.
- To ensure parts sold or issued are charged to appropriate invoices or job cards at correct prices,
- To ensure all parts are protected and inspected at all times.
- To follow purchasing, invoicing, cash and credit control procedures.
- To proactively work with and support all departments within the dealership, promoting all services the dealership offers to customers.
- To provide a high level of safety in the Parts Department, through compliance with all Health and Safety requirements.
- To ensure all non- conformances receive the required corrective action and implement preventative action in a timely manner.
- To exceed premier customer satisfaction levels
Education:
Educated to degree or equivalent level.
Experience:
Desirable - Experience working within the motor trade
Skills:
Numerate and PC literate. MS Office
Excellent interpersonal and communication skills.
Self-starter
Benefits:
- x4 Company Cars (ECOS car loan scheme deducted via payroll)
- Competitive Pension Scheme
- Private Healthcare and Dental
- Life Assurance
- Salary Sacrifice Scheme
- Free Lunch when working from Walton Office
- Flexible hybrid working pattern
- Employee social club
- Vouchers
