Partner Services Executive London, England
Job description
We are looking for a Partner Services Executive to deliver exceptional servicing and account management to our commercial partners.
In this exciting role, you'll be building fantastic relationships with our commercial partners, working with them to maximise all partnership opportunities and to provide a best in class customer service.
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Your day-to-day
- Delivering exceptional service to our commercial partners and ensuring all contractual obligations are fulfilled flawlessly at all times.
- Working closely with our partners to implement our joint strategy.
- Building a detailed knowledge of our partners' business to help drive mutually beneficial activation programmes.
- Working with partners to maximise the value of their rights, including identifying and delivering opportunities for partners to activate their club association.
- Ensuring our Partner Services team remain the main point of contact for partners whilst collaborating with and maximising the expertise of our relevant internal teams.
- Working collaboratively with the Partner Services team to stay updated and informed with best practices and new methods of working.
What we are looking for
- Experience of providing first-class account and project management on behalf of brands.
- Someone proactive, with a continuous improvement mindset.
- A strong understanding of brand marketing and experience of managing and implementing campaigns across traditional and new media channels – specifically digital and social media.
- Experience of rights management and fulfilment (including brand approvals and brand guardianship)
- Attention to detail and excellent organisation, planning and project management skills to ensure flawless delivery of rights.
- Excellent relationship building skills with people of all levels, and someone who is a team player.
Why choose us
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:
- An exciting reward and recognition scheme
- Generous holiday allowance which increases with your length of service
- Great internal learning and development programmes
- A flexible hybrid working model
- Discounted Arsenal season tickets
- A competitive health and wellbeing benefits package
- A leading Employee Assistance Programme
- Great discounts with some of our Partners
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.
