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Partner Performance Manager London, England

Full Time London, England 70868 - 75701 GBP ANNUAL Today

Job description

Partner Performance Manager - Digital

Job Req ID: 14432

Posting Date: 17-Apr-2023

Function: Business Operations

Location: 1 Braham Street, London, United Kingdom

Salary: Competitive with great benefits

Why this job matters

This role is pivotal to enabling the Digital strategy and plans to be delivered as the role will provide proactive monitoring of vendor performance (MTTI and MTTR), triage and service improvement plans. We support the Digital unit whilst working with their partners to hold them to account to meet their performance standards, unblocking issues with them, whilst challenging to maximise the balance of value and performance.

What you’ll be doing

Proactive monitoring of vendor performance (MTTI and MTTR), triage and service improvement plans, commercial Manages vendor portfolio through multiple lenses (operational, regulatory, legal, reputational, IT security risk etc.)
Working with partners to hold them to account to meet their performance standards, unblocking issues with them, whilst challenging to maximise the balance of value and performance.
Managing and developing opportunities with our partners with key focuses on productivity and growth
Building long term sustainable opportunities to enhance customer value across our partnerships
Developing pipeline of opportunities through to realisation of savings.
Working with our stakeholders across the business to showcase and support improvements.
Owning strategic relationships with our delivery partners and business partnering with our Sales, Legal, Procurement, Operations and Compliance areas of the business.

You'll have the following skills and experience

Commercial awareness / contractual compliance is critical for this role
Stakeholder Management: Able to establish and maintain stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions, ensuring they meet current and emerging business and technical needs.
Ability to navigate and interact with many teams across multiple CFU’s: drive collaboration and negotiation.
Excellent communicator capable of engaging and influencing leaders across all Digital and external partners.
Data-driven decision-making: Strong analytical skills to identify trends, patterns, and opportunities in complex procurement data sets, informing strategic sourcing decisions.
Data first mindset, defining a sustainable ecosystem to manage, manipulate and provide insight and information to all of Digital on a self-serve basis.
Change delivery: Able to define and implement long term changes and adapt for the optimum solution.

Benefits

Competitive salary
25 days’ annual leave, plus bank holidays, and additional days for length of service
10% on target bonus
Life Assurance
Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off BT and EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
30% discount for friends and family on EE mobile pay monthly and SIM only plans
Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
Maternity leave – generous company maternity leave
Paternity leave – up to 2 weeks paid
3 volunteering days per year
Competitive employee discount on BT/EE products
Competitive friends and family discount on EE Mobile
Access to our brand new, innovative office spaces, including our new office in London which opened this year
Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network