Partner Performance Manager London, England
BT
Full Time
London, England
70868 - 75701 GBP ANNUAL Today
Job description
Partner Performance Manager - Digital
Job Req ID: 14432
Posting Date: 17-Apr-2023
Function: Business Operations
Location:
1 Braham Street, London, United Kingdom
Salary: Competitive with great benefits
Why this job matters
This role is pivotal to enabling the Digital strategy and plans to be delivered as the role will provide proactive monitoring of vendor performance (MTTI and MTTR), triage and service improvement plans. We support the Digital unit whilst working with their partners to hold them to account to meet their performance standards, unblocking issues with them, whilst challenging to maximise the balance of value and performance.
What you’ll be doing
- Proactive monitoring of vendor performance (MTTI and MTTR), triage and service improvement plans, commercial Manages vendor portfolio through multiple lenses (operational, regulatory, legal, reputational, IT security risk etc.)
- Working with partners to hold them to account to meet their performance standards, unblocking issues with them, whilst challenging to maximise the balance of value and performance.
- Managing and developing opportunities with our partners with key focuses on productivity and growth
- Building long term sustainable opportunities to enhance customer value across our partnerships
- Developing pipeline of opportunities through to realisation of savings.
- Working with our stakeholders across the business to showcase and support improvements.
- Owning strategic relationships with our delivery partners and business partnering with our Sales, Legal, Procurement, Operations and Compliance areas of the business.
You'll have the following skills and experience
- Commercial awareness / contractual compliance is critical for this role
- Stakeholder Management: Able to establish and maintain stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions, ensuring they meet current and emerging business and technical needs.
- Ability to navigate and interact with many teams across multiple CFU’s: drive collaboration and negotiation.
- Excellent communicator capable of engaging and influencing leaders across all Digital and external partners.
- Data-driven decision-making: Strong analytical skills to identify trends, patterns, and opportunities in complex procurement data sets, informing strategic sourcing decisions.
- Data first mindset, defining a sustainable ecosystem to manage, manipulate and provide insight and information to all of Digital on a self-serve basis.
- Change delivery: Able to define and implement long term changes and adapt for the optimum solution.
Benefits
- Competitive salary
- 25 days’ annual leave, plus bank holidays, and additional days for length of service
- 10% on target bonus
- Life Assurance
- Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- 50% off BT and EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
- 30% discount for friends and family on EE mobile pay monthly and SIM only plans
- Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
- Maternity leave – generous company maternity leave
- Paternity leave – up to 2 weeks paid
- 3 volunteering days per year
- Competitive employee discount on BT/EE products
- Competitive friends and family discount on EE Mobile
- Access to our brand new, innovative office spaces, including our new office in London which opened this year
- Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
