Partner Operations Associate London, England
Job description
The Team
At Deliveroo, it is our mission to build the definitive food company. To do that, we're building a company where everyone can belong, grow and do the best work of their lives.
The U.K. & Ireland is our domestic and most mature market. Departments include commercial, operations and marketing, and teams in the UK&I partner with global departments such as product, technology and consumer.
The Partner Operations team sits within the UK&I Operations department and is focused on improving the experience of our customers when they place an order from our largest restaurant partners. You will ensure that Deliveroo strengthens its position as the leader in the food delivery market. You will work together with our wider Operations team and Account Managers to ensure the smooth running of our delivery operations associated with our high-volume restaurant partners.
The Role
As a Partner Operations Associate, you will help deliver analysis, projects, and supporting relationships with partners. You will work with guidance to deliver analysis and projects. Additionally, you will join external meetings with smaller national partners and the leading Operations Manager, establishing connections and ensuring their satisfaction. This is a hybrid role based in London reporting to the Senior Operations Manager.
What you'll do:
- Delivering analysis and projects (with guidance) to better understand the performance of our largest restaurant partners.
- Support partner-facing ops discussions with smaller national partners, with the aid of an Operations Manager.
- Always look for creative and continuous improvement
- Frame the results of analytical projects, both to all partners.
- Build subject matter expertise on rider operations, positively affecting the rider network through improvements guided by working with national partners.
- Embody a "test and learn" mentality to improve results.
Requirements
- 1+ years experience in an analytical role
- Analytical - proficient in data analysis and able to draw clear, applicable conclusions from large datasets.
- Build relationships and ability to simplify complex ideas into easy-to-understand outputs. The ability to collaborate across teams and partner groups.
- Inquisitive - infectiously curious and happy to question the status quo. Looking to learn and develop.
- Experience with SQL, or open to learning
Why Deliveroo?
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
