Partner Delivery Manager (PDOC) Reading, England

Microsoft

Full Time Reading, England 61000 - 75565 GBP ANNUAL Today

Job description

As more and more global organisations make a strategic decision to shift their operations to the cloud, Microsoft play a key role in enabling them to do this quickly, smoothly and securely. And at the pace that these digital transformations are happening, we need to rely on and work closely with our strategic partners to provide us with the extra capacity needed to support so many customers.

This is where your role as a Partner Delivery Manager is so instrumental.

As part of our Partner Delivery Operations Center (PDOC), within our Industry Solutions organisation, your role will overlap both sales and delivery as you champion high quality throughout presales and delivery, providing governance oversight to a portfolio of GSI partner deliveries and serve as the primary contact for senior customer and partner stakeholders. .

You will build your network as you manage a portfolio of partner-led delivery engagements as well as presales, engaging with our customers and sales teams.. It’s a fast paced role where your commercial nous will be honed as you build compelling PDOC proposals, as well as taking accountability for what we deliver to the customer through our partners.

With the pleasure you find in overseeing and engaging partner organisations, you will act as the first point of contact in multimillion dollar cloud transformation projects and be instrumental in guiding and challenging these partners to deliver successful outcomes for our customers.

PDOC

The Partner Delivery Operations Center is designed to provide centralized pre-sales and delivery management services, at the regional level, for GSI partner-led delivery. The role of PDOC is to ensure the successful management of the customer and partners in the delivery execution. As such, the PDOC capability will range from working with customers and account sales teams through to managing a select group of Global System Integrator (GSI) partners to ensure consistent and quality delivery to the customer.

Industry Solutions

At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Industry Solutions (IS) is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, architects and consultants, who along with delivery experts are working together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves.

Find out more about our culture and values and the environment you will work in.

Responsibilities

This role interacts with numerous stakeholders and a critical part of the role is building and maintaining relationships with people both inside and outside of the organisation. You will also be responsible for:

Pre-sales Orchestration

Relationship Development/Management - You will engage with customers and partners, drive high customer satisfaction, manage expectations, address customer feedback, and resolve escalations.

Additionally need to enable Area alignment and Rhythm of Business
Manage Portfolio of accounts
Building three-way trust and communication between customer, Microsoft and Partner
You will monitor partner planning quality and when necessary, intervene to review and approve partner remediation plans.

Opportunity Management

Track lead qualification with GSI partners
Pipeline hygiene
Sales Forecast accuracy

Deal Quality

Collaborating with partners to seek proposals to support sales motion
Coordinate a plan and timeline with partners and deal team
Ensure appropriate reviews and approvals are aligned with deal complexity

Pursuit Execution

Work with seller and partners to develop a single close schedule
Effective communication with customers and partners on partner delivery
Leads contracting process, structure pricing and facilitate deal approvals

Delivery Management

Planning

Establishes clear expectations and accountabilities with partner team members and stakeholders
Initiate Sales to Delivery handovers and work with partner team on resourcing and project start
Identifies and supports key delivery objectives, risks, and drivers and creates plans to manage these elements
Track, manage, and report program financials – Identify risk to project budget and work with project teams to remediate
Deliver the project or solution as per the baseline scope, cost & schedule.

Monitoring & Controlling –

Proactively ensures adherence to key performance indicators (KPIs) and provides strategic direction to drive success.
Ensure high quality delivery without any escalations.
Status reporting & managing executive communications - Reports on program level status and delivery status to executive stakeholders

Closure

Drive timely customer delivery acceptance and project closure with Scale PMO team
Participate in, facilitate post project, and phase reviews to cultivate a learning organization

Qualifications

Your excellent communication skills and ability to manage a range of stakeholders will be critical to you being successful in this role. You will also be able to demonstrate:

Extensive experience in a delivery management role within a large enterprise organisation
A history of overseeing activities within the pre-sales cycle, operating as a key part of deal constructions
A background as a Project or Delivery Manager working for a Consulting organisation
Currently hold a PMP (PMI) Certification (or similar)
Experience working with offshore development organizations.
Experience managing or working with partners on technology projects
Familiarity with cloud transformation and knowledge of the terminology and processes involved
An ability to build, extend and maintain senior client relationships with CIO, CEO and CFO executive steering committee members

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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