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Job description

Part-Time/Permanent Out of Hours Cover Weekends/Evenings 25.5 hours per week

Travelfusion is the world's largest travel B2B content aggregator for LCCs (Low Cost Carriers) and FSCs (Full Service Carriers) processing hundreds of millions of daily transactions with tens of thousands of daily flight bookings. Travelfusion’s platform powers the world’s leading online leisure and business travel agencies, as well as the meta search and travel ecommerce sites. The business also offers shopping and bookings of hotels and rail operators. Travelfusion is also the leader in direct payment and settlement solutions - tfPay - which manages payments and reconciliations for millions of air tickets. We are a dynamic SaaS technology company, rapidly growing profitable business with 150 employees based in London, Shanghai and Thessaloniki.

Technical Booking Support:

• Handling bookings from international clients and contacting suppliers over the telephone
• Cross checking the accuracy of the data
• Supporting and resolving real time booking errors & report to the operations and bookings team
• Reviewing booking data
• Identifying and investigating problems in the booking activity
• Assessing the booking performance
• Diagnosing trends and patterns in booking data

Monitoring

• Responsible for monitoring real-time booking systems
• Analysing performance statistics
• Reading graphs and statistics
• Proactively identifying, diagnosing and investigating problematic trends displayed in the internal reporting tools
• Data mining

Required skills and knowledge

• Must be able to cover weekends/evenings
• Excellent communication skills
• Client focused
• Team player
• Well organised and flexible
• Responsible and reliable, a patient thinker, able to remain calm in difficult situations
• Data mining and analytical skills with a strong passion for problem solving
• Ability to diagnose trends and patterns in booking data
• Good attention to detail
• Excellent decision making skills
• Good interpersonal skills; ability to build rapport with clients and suppliers
• Ability to demonstrate strong IT skills and able to utilise internal monitoring tools for assessing the system performance
• Ability to demonstrate a high degree of discretion and confidentiality

Desired skills and knowledge

• Good working knowledge of Spreadsheets
• Good understanding of web coding languages - HTML/XML - an advantage.
• Commercial experience in a similar support role
• Experience of using Real Time information
• Travel industry support experience

Salary: £17,000.00-£20,000.00 per year

Benefits:

• Casual dress
• Company pension
• Flexitime

Schedule:

• 8 hour shift
• Flexitime
• Weekend availability

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer support: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London

Reference ID: KP0401