Part Time Sales and Customer Service Advisor Thetford, England
Job description
Looking for a new job?
Would you like a part time job, working up to 25 hours a week?
Would you like to work with a small, friendly team?
If so, then why not come and join the team at Simply Shutters because we're expanding the team!
Job Type: Permanent
Hours of Work:
Mon - 9am until 6pm, Tues & Weds - 9am until 5.30pm (24.5 hours)
OR Mon – Fri 9am until 2pm (25 hours).
Salary: £21,000 pro rata.
Location: Brandon, Suffolk.
Job Summary:
Vibrant individual required to join our small, friendly sales and customer service team. Must be computer literate, have a keen eye for detail and be sales orientated whilst providing a first class experience to our customers. You should be highly organised with a friendly telephone manner. In return we offer training on a 1-1 basis and a welcoming attitude to our small family run business, on site parking and a competitive salary.
Responsibilities:
- Answering all incoming calls promptly and dealing with all calls in a professional, friendly and polite manner.
- Taking new orders and dealing with any existing orders.
- Processing sales orders, sales invoices, and other paperwork.
- Liaising with customers regarding any delivery issues, stock availability or updates on orders.
- Monitoring the shared inbox frequently ensuring that we respond to all emails within 24 hours.
- Liaising with other departments including warehouse and manufacturing personnel.
- Dealing with any carrier related issues.
- Following up sales enquiries.
- Building and maintaining professional relationships with trade customers and suppliers.
- Ensure that we maintain company confidentiality when dealing with third party customers or suppliers.
- Booking parcels with our third party courier service ready for collection from our premises.
- Performing general administrative duties.
- Other ad-hoc duties as and when required.
Essential to the job:
- Attention to detail.
- Proven sales experience.
- Ability to work well under pressure. During our busier months it is a fast-paced & pressured environment.
- Ability to liaise with customers in a friendly and professional manner, this will include dealing with any customer complaints that might arise.
- Possess good oral and written grammar and the ability to write clear and simple emails.
- Excellent telephone manner.
- Experience of using Microsoft systems including Outlook, Word, and to a lesser degree Excel.
- CRM experience is desirable but not essential.
- Able to work under own initiative with a ‘can do’ attitude.
- Flexibility. From time to time we will need you to be able to work full time hours to cover holiday and sickness. If you are covering sickness this means you will need to be available at short notice.
About You:
We are a family run business with a small, friendly team of people. The ideal candidate will have solid sales and customer service experience, excellent attention to detail and a professional and friendly telephone manner. You will need to be comfortable working in a busy office environment, work well under pressure and use your initiative. Training will be given but the ideal candidate will be a fast learner.
Benefits of working for us:
- We are a small, friendly team.
- Free on-site car parking. Also, right next to Brandon train station should you not drive.
- Free Tea/ coffee (biscuits on occasion).
- No weekend work.
- Paid overtime.
- Annual holiday entitlement (including bank holidays) to include forced shutdown between Christmas and New Year.
-Occasional visits from the company dogs Lulu and Dave.
COVID-19: To keep our staff as safe as possible and to adhere to government guidelines, high standards of hygiene is maintained throughout the workplace.
To apply for this fantastic opportunity please send us your CV today.
Please note you must have eligibility to work in the UK. CV’s that do not include contact details will not be considered.
We look forward to hearing from you.
Job Type: Part-time
Part-time hours: 25 per week
Salary: £210,000.00 per year
Benefits:
- Company car
- Company pension
- Gym membership
- On-site parking
Application question(s):
- Are you able to cover sickness and holidays even at short notice?
Experience:
- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
