Part - time Receptionist Birmingham, England
Job description
Your role and responsibilities
Applicants should enjoy working in a busy environment where every day is different. As a veterinary receptionist, you are the main point of contact for clients by telephone and in person whilst supporting the clinical team of vets and nurses. The role is incredibly varied and the ability to work under pressure and multitask is essential. The ideal candidate will be positive, friendly, and service-orientated.
Experience required:
Previous customer service experience working within a fast-paced environment (essential)
Experience in a veterinary practice is preferable but not essential
Proven track record of maintaining good working relationships with clients and colleagues
Excellent communication skills, both written and verbal
Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure
Outstanding telephone manner with the ability to build rapport with customers quickly
Self-motivated and able to work on own initiative
Excellent attention to detail
Proficiency in Microsoft Word, Excel and Outlook desirable
This role will involve:
Welcoming and registering new customers.
Booking in customers and making sure they receive gold standard care
Answering the telephone and dealing with a range of customer queries
Managing customer expectations regarding wait time.
Administration duties e.g. scanning paperwork, filling in forms etc.
Taking payments
Promoting offers and services
Ensuring that public areas are clean and presentable.
Flexibility to cover holidays or sickness
Hours and package:
£10.80 per hour
Part-time
25 hours per week
Permanent
Benefits
5 weeks holiday plus bank holidays (pro-rated) and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Recruitment referral reward scheme
In house training is given as well as CPD (Continuing Professional Development) and membership to the BVRA (British Veterinary Receptionist Association)
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
About us
608 Vet Practice was founded in 1932 in Knowle. In 1951, services transferred to our current main surgery at 608 Warwick Road, Solihull.
Part of the Linnaeus Group, we aspire to deliver a Gold Star service, constantly looking for ways to improve. Our two branch surgeries in Acocks Green and Bentley Heath have been established for over forty years, there may be occasions when you’re required to work at different branches.
All surgeries offer a full range of routine veterinary care:
Consultations, Vaccinations, Flea and worm treatments, Microchipping, Neutering, Nutritional advice, Advice on taking pets abroad, Repeat Prescriptions.
Patients requiring hospitalisation are cared for 24 hours a day at the Solihull surgery, where our dedicated emergency team is based.
Our hospitalisation facilities include walk-in kennels for bigger dogs, an isolation area for infectious cases, separate cat ward, incubators for extra warmth and oxygen and vivaria for our more exotic patients.
Our operating facilities allow us to perform a range of surgery from routine neutering procedures to complex repairs of broken bones.
We are proud to have one of the most advanced in-house laboratories in the country run by our experienced lab technician with vet nurse support.
In addition, our modern digital X-ray equipment and Ultrasound machine provide essential information to make a diagnosis.
Our professional and highly experienced team strive to provide excellent quality veterinary care for pets throughout their life.
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
If you would like to apply for this position or discuss in more detail please contact Lindsey Whitburn: [email protected]
Part of an amazing global family Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates. The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS. Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. Our Associates are fundamental to our success, and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates. Linnaeus is an equal-opportunity employer and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
