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Job description

Job Title: Sales Associate

Reporting to: Department Manager

Scope: To provide a high standard customer service according to the Company’s standards and procedures and to contribute to the achievement of the store sales target

Key Responsibilities:

• Providing exceptional standards of customer experience surpassing customer expectations at every opportunity

• Demonstrating and reflecting the glamorous, luxury lifestyle image of Carrs Silver through customer service, attitude, personal grooming, dress code and behaviour

• Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service

• Participating in, and representing Carrs Silver at all times and during promotional events and activities in particular

• Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the departments performance

• Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase departments performance and reach individual and store targets

• Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the department at all times

• Playing an active role in replenishing stock according to Carrs Silver`s procedures and policies

• Collaborate with the team in organizing the product in the stock room including participating in stock takes and helping to keep the stock room tidy and clean

• Attending and participating in all store meetings and training events as required ensuring good communication is maintained

Skills:

• Demonstrable success gained as a Sales Associate with a recognised luxury brand

• Excellent communication skills both written and verbal

• Fluent English. A second & third language would be ideal

• Demonstrable sales skills

• Knowledge and understanding of the luxury market

• Successfully able to handle multiple demands and competing priorities

• Seeks opportunities to be proactive and pre-empt client needs

• Demonstrates respect and politeness and regularly exceeds customer expectations

• Shows innovation and initiative in setting customer care standards

• Team player

• Strong attention to detail

• Able to work flexibly, embrace and manage change

• Well groomed and demonstrate an attitude of professionalism, conscientiousness and reliability

• Enthusiastic, self-confident and self-motivated

• Understand and represent the luxury lifestyle image of Carrs Silver

• Professionalism is maintained under all circumstances

• Prepared to go the extra mile to achieve targets

Job Types: Part-time, Permanent
Part-time hours: 24 per week

Salary: £14,352.00-£19,000.00 per year

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Commission pay

Experience:

• Luxury Retail: 2 years (required)

Work Location: One location