Part Time Home Based Virtual Customer Service Representative United Kingdom
Jet2.com and Jet2holidays
Full Time
United Kingdom
10.56 - 12.04 GBP Today
Job description
Fixed Term
20 Hours
Salary
Competitive
Country
U.K
What you will be doing...
Here at Jet2holidays, we’re all about delivering a VIP service for our customers each and every time. Our Part Time Virtual Customer Service Representatives are available 24/7, for our customers throughout their holiday from when they arrive in destination, to the point they leave to return home. We are there to support with any query or issue our customers experience and provide help and reassurance to our customers around the clock whilst on their Jet2holiday.
What are the role requirements?
What are the role requirements?
- Assist and advise customers who contact us through our Jet2holidays 24/7 Customer Helpline, providing support and guidance on each and every call.
- Work in partnership with our customer facing Overseas colleagues in-resort to resolve any issues relating to in-resort challenges, experiences or complaints.
- Offer appropriate resolutions so our customers can get on with enjoying their well-deserved holiday, wherever possible.
- Support with any associated administrative tasks and accurate logging of all incidents reported and actions taken.
- Effectively prioritise urgent calls and tasks within their daily workload.
- Effectively implement and adhere to Jet2holidays standards of customer care and policies.
- As a Virtual Customer Service Representative, you will be an Ambassador for our brand.
This role is home based. You must have a suitable working space at home, along with a high speed broadband connection. This role is available on UK contract basis, therefore you must be based in the UK.
What are the key skills / experience you’ll already have?
We are looking for individuals who share our passion for going above and beyond, delivering a VIP experience to our customers and colleagues. The calls our Part Time Virtual Customer Service Representatives support with can be challenging and serious in nature. Our team are here to guide and support our customers at these times. By providing this service, we are able to make sure each customer has a positive experience and are fully supported throughout the duration of their holiday.
You will have:
What are the key skills / experience you’ll already have?
We are looking for individuals who share our passion for going above and beyond, delivering a VIP experience to our customers and colleagues. The calls our Part Time Virtual Customer Service Representatives support with can be challenging and serious in nature. Our team are here to guide and support our customers at these times. By providing this service, we are able to make sure each customer has a positive experience and are fully supported throughout the duration of their holiday.
You will have:
- Telephone-based customer service contact centre experience or in resort travel industry experience - ideally will have up to date knowledge of relevant airline or tour operations legislation and customer service policies.
- Proven experience of dealing with emergency situations and serious customer incidents would be beneficial as a high degree of empathy is required in this role.
- Effective decision-making and problem solving skills are a must.
- Genuine passion for going above and beyond for our customers.
- The ability to work extremely well in pressurised circumstances - this is essential to the role.
- A clear, engaging and supportive communication style
This role is available to start on Monday 3rd April or Tuesday 2nd May 2023 on a part time, fixed term contract basis until 1st November 2023. Your working pattern will involve working on a fixed shift basis, which can include evenings, weekends and bank holidays.
If you are successful, in joining us, we will provide a comprehensive virtual training and induction programme, in order to give you the tools to perform in the role well.
What can we offer you?
We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -
- Competitive salary, with annual pay review
- Contributory pension scheme
- 34 days holiday entitlement per annum (including Bank Holidays) pro rata for the length of the contract and hours worked
- 3 x salary life assurance
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Access to Mental Health First Aiders
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
Division
Jet2holidays
Careers With Us
Airline
Careers Dept
Operations
Careers Team
Operational Control
Business Area
Jet2holidays
Team
Overseas
Jet2.com and Jet2holidays
jet2careers.com
Leeds, United Kingdom
Stephen Heapy
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Airlines, Airports & Air Transportation
2002
