Part Time Customer Support Teammate Glasgow, Scotland
Job description
Location
Glasgow City Centre (Hybrid)
Hours
Part Time
Morning, Afternoon, Evening and Weekend shifts available
About the role
Brillband is a place where you get the chance to make an impact from day one.
Our aim is to make broadband pain free and simple, by providing our customers clarity and control through the Brillband app.
As a customer support team member you will be responsible for making the customers journey with Brillband simple and engaging. You will achieve this through keeping interactions simple and easy, demonstrating your finely tuned customer service skills on a daily basis.
You will be working as part of a small but very important team.
You will:
- Provide exceptional customer service via live chat, email, phone and social media.
- Respond to customer complaints and escalate issues as necessary.
- Positively contribute to the team culture.
- Show ownership and accountability for offering solutions to benefit our customers and the business.
- Drive continuous innovation and actively improve processes, workflows and service to our customers.
- Proactively seek and create solutions for potential issues.
You need:
- Previous experience of a contact centre environment is desirable.
- Previous experience in telco, utilities or banking is desirable.
- Strong customer centric thought process.
- Touch typing desirable
- We are a fast moving, constantly changing business. Ability to adapt to change is paramount.
- Excellent written and verbal communication skills.
- Ability to balance workload and schedules with multiple priorities is essential.
You will get
- 33 days holiday (including public hols). You’ll also get your birthday on us!
- Contributory pension scheme
- Discounts on cinema tickets, restaurants, shopping and holidays via our Perks at Work scheme.
Who are we?
Brillband is a digital broadband provider on a mission to disrupt the broadband industry.
We are an agile, disruptive technology company, backed by incredible investors from VC and industry. People, Process and Planet sit at the core of our business. We believe that great people develop innovative processes that are better for the planet, team and customers. We believe this methodology of doing things is what separates us from the competition and will enable us to grow into Europe's most loved broadband provider.
Diversity & inclusion in the workplace is a priority at Brillband. We hire without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Brillband may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information
Job Type: Part-time
Salary: £12.99 per hour
Schedule:
- Weekend availability
Application question(s):
- Are you located in Glasgow or able to commute into daily?
- Do you have experience working with a start up?
- Are you willing to undergo a background check, in accordance with local law/regulations?
Work Location: Hybrid remote in Glasgow
