Part Time Customer Service Specialist London, England
Job description
Company Description
Established in 2009, Love Velo made an immediate name within the UK travel sector and has quickly grown into one of the leading names in cycling travel as well as being British Cycling’s official travel partner. We currently send away over 3000 cyclists per year to over 30 countries around the world and we are just getting started. We were set up to challenge the concept of a cycling holiday and we have done just that. We have won awards at the British Travel Awards and we are the fastest growing cycling travel company in the UK. It doesn’t matter if you’ve never ridden a bike or if you ride hundreds of miles per week we can build the perfect experience for you.
What makes us unique? Our people and our passion for travel. Our employees are the life of our business and by joining our team you will become part of one of the most talented ambitious, passionate, collaborative and entrepreneurial teams in travel as we continue to make huge waves in the market and develop Love Velo into a household name in the travel industry.
About the role:
As part of our continued success and our ambitious growth plans we are looking for a talented post sales specialist / Customer Service Specialist to join our team and play a pivotal role in the next stage of our company’s development and help us to continue to develop as one of the world’s leading cycling travel companies.
As a Customer Service Specialist you will be responsible for all aspects of post sales booking support, with a particular focus on post sales bookings. Your key responsibility will be booking hotels, bikes and transfers and liaising with our suppliers. You will also deal with post sales amendments and booking changes.
On a daily basis you will be speaking to customers and suppliers making changes to bookings, resolving frontline issues, taking payments and ensuring all elements of a booking are fully confirmed. Working in a fast paced and challenging environment you will always offer a fantastic level of service encouraging customer loyalty and ensuring the Love Velo brand values are represented at all times.
Requirements
Experience Required
- Previous experience working in a phone based customer Service role, preferably within a KPI driven Contact Centre.
Specific skills
- Attention to detail an absolute requirement of the job.
- Previous experience of working in the travel industry with knowledge of both UK and overseas travel would be preferred.
- Previous telephone based Customer Services experience is essential.
- IT literate with a good knowledge of Google applications preferable.
Personal attributes
- Excellent communication skills.
- The ability to problem solve.
- Proactive approach.
- Flexible working approach.
- Excellent team player.
- Calm and approachable even when under pressure.
Benefits
- 24k per annum (pro-rata for PT role)
- Flexible working hours can be arranged with successful candidate. We are looking for around 20 hours and this could for example be over 3 full time days or 5 part time days.
- Ideally office base but role can be remote (first month based in office to learn role)
- 22 days holiday pa (pro-rata for PT role) , increasing to 25 upon completion of a 6 month probation
- Regular company social events and office drinks receptions
- Personal Progression Plan
- Discounts on World Wide Holidays
Job Type: Part-time
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Company events
- Employee discount
Schedule:
- Monday to Friday
Application question(s):
- Have you worked in the travel industry before?
- Do you have any knowledge of cycling or bikes?
Experience:
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in London
