Part Time Customer Service and Dispatch Assistant Welwyn Garden City, England
Job description
Saebo UK is the UK arm of an International medical device company. We develop and sell clinical solutions designed to improve mobility and function in individuals suffering from neurological and orthopaedic conditions. We deal with the NHS, private rehabilitation companies and people who use our products themselves as part of their rehabilitation.
We are small, enthusiastic team who are passionate about what we do. We strive to go the extra mile for our customers, and pride ourselves on our excellent customer support.
Because of consistent growth in our business, we are looking for someone like minded to join our friendly team. The role will initially be to help with processing, shipping, and dealing with our online sales.
As a small team, we need to be versatile within the company and there may be scope for the role to grow over time.
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We are currently recruiting for a Part Time Customer Service and Dispatch Assistant, for an office-based role in Welwyn Garden City.
The role is permanent (based on a probationary period). We are looking for someone who can commit to working 9 hours per week [£13.00 per hour] between the hours of 9am and 4pm Monday to Friday – either 4.5 hours over 2 days or 3 hours over 3 days.
Duties and responsibilities:
- Process and dispatch orders · processing the order on our computer system and packaging the item to ship ( there will be some manual handling involved for which full training will be provided).
- Maintain an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Work with our online ecommerce systems
- To actively listen to our customers so you can gauge and address their needs accordingly, and maintain our high level of customer service
- Answering both general/specific customer questions about our company’s products/services
- Maintain accurate records/documentation associated with your work, attention to detail is key
Skills:
- Excellent verbal and online communication skills
- Computer literacy, with some experience of using online software packages
- Organised, able to follow set processes, and complete tasks in a timely manner
- Versatility due to the variety of day-to-day tasks
- Dependability and a willingness to learn
- Able to work in a small team
Experience:
- Customer service, Administration, Microsoft Office
This experience is preferred but not essential as full training will be provided
What’s in it for you?
- Job Satisfaction – playing a small part in people’s rehabilitation journey
- 9 hours per week with flexibility of either 2 or 3 days per week between 9am and 4pm – to be mutually agreed
- Annual Leave (pro rata based on start date)
- Free parking
- Training to enhance skill set
If you are interested or would like any further information, please email [email protected] or call 01707 323 633 or alternatively email a copy of your CV with a covering letter.
Please Note: A Job Offer will be subject to satisfactory references being received. The Interview process will be 2 stages including a Work Sample. We will need to see proof of “Your Right to Work in the UK”.
Job Types: Part-time, Permanent
Part-time hours: 9 per week
Salary: From £13.00 per hour
Benefits:
- Bereavement leave
- Casual dress
- Free parking
- On-site parking
- Sick pay
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Welwyn Garden City: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 1 year (preferred)
Work Location: In person
