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Part-time Customer Service Advisor - Careline Operator

Location: Office based in Ringwood, Hampshire, BH24 3FA

Hours: 26.25 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays

Shifts: Alternating weeks of earlies, 06:30 to 14:30 and lates, 14:30 to 22:30 (30 min break)

Salary: £20,400 to £23,000 per annum, pro rata, dependent on experience (equivalent hourly rate £10.46 to £11.79 per hour)

We are looking for personable, motivated and diligent people to join our amazing call handling team at Careline Support Ltd in Ringwood.

What does the role involve?

Telephone-based customer support, including:

Taking incoming calls from retired Homeowners, responding to a variety of

situations including emergencies (i.e. accidents, fires, floods), fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.Logging each call in our CRM system ensuring information is accurately recorded every time.

Providing a friendly, responsive and attentive approach to every call.

No sales, just great customer service! There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.

About you

We are looking for people with excellent customer service skills and a professional, caring telephone manner. Preferably, your CV will demonstrate a background in telephone-based work with the addition of being IT and keyboard literate. You will be able to pick up new systems and technical knowledge with ease and be familiar with customer databases. A background in call centres, retail, hospitality, care sector or similar backgrounds is an advantage.

You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense! A high standard of written and spoken English is essential.

Why work for us?

Fantastic Colleague Benefits including:

• 
  22 days holiday, pro rata, plus provision for Bank Holidays
• Supportive and friendly team
• ‘On the job’ training from your initial induction and throughout your time with Careline
• Career development opportunities
• Bright, contemporary offices based in Ringwood
• Free on-site parking
• Group pension scheme
• Eye care vouchers
• Rewards for colleague referrals
• John Lewis vouchers for expectant Mums and Dads
• Health screening every 3 years
• Life assurance 1 x salary
• Rewarding work; you’ll be making a positive difference every day

By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company…excellent for long-term career aspirations!

Company Values - TORCH – Trust – Openness – Respect – Communication – Honesty

Who are we?

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!

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