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Job description

Part-time positions available. Must be able to work evenings and weekends if needed. Need to be available during the festive period: November 21st-December 31st.

JOB PURPOSE

To deliver great guest service and work well with the team to create a friendly, warm and welcoming environment with the key aim of ensuring our guests revisit us and recommend us to their family and friends.

DUTIES & RESPONSIBILITIES

Our Guests

Deliver excellent guest service, at all times by:

• Giving every guest a friendly welcome when they enter the business
• Explaining the service cycle, our products, our great offers and events
• Serving guests in turn, quickly and efficiently
• Using situational selling – making recommendations that are appropriate to the guest
• Serving and presenting all our food and drink products perfectly – product quality, temperature and brand standard
• Valuing our guests by engaging them in appropriate conversation / banter
• Valuing regular guests by remembering their names, their likes and dislikes, favourite products etc.
• Talking to every guest about the guest experience survey
• Checking guests are enjoying their meals
• Dealing with guest queries and complaints quickly and professionally
• Giving every guest a genuine farewell and encourage them to return

Our People

• Communicate and work well with the kitchen team to ensure the delivery of great guest service.
• Support the team by helping out others when required e.g. pot wash.
• Involved in and contribute at team meetings.

Our Practices

• Take pride to ensure the front of house areas, externals and toilets are clean and tidy, at all times.
• Set up and closedown the department to brand standard including stock rotation.
• Complete daily and weekly cleaning tasks.
• Keep up to date with current promotions and new products.
• Maintain personal knowledge by completing in-house training, online eLearning and workbooks.
• Always adhere to brand standards, licensing law and all company policies & procedures.
• Carry out management team requests and brand instructions.

COMPETENCIES & BEHAVIOURS

Guest Obsessed

• Acts with the guest in mind and goes the extra mile.

Win With Our People

• A supportive, hard working and positive individual with a ‘one team’ attitude and outlook.

Drive for Results

• Driven to exceed business targets for self and team balancing the need for results and quality standards.

Communicating with Clarity

• Communicates clearly and articulately and adapts communication style to suit their audience.

Handling Pressure & Problems

• Operates well under pressure, using initiative and remaining positive when confronted with problems

Job Types: Part-time, Permanent

Salary: £7.50-£11.00 per hour

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Work Location: One location