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Job Description

Job Title: Pound Operative Service Area: Parking Service

Grade: SC4 Date last updated:

MONTH AND YEAR

EQUALITY AND DIVERSITY
We are committed to and champion equality and diversity in all aspects of employment with the
London Borough of Newham. All employees are expected to understand and promote our Equality and Diversity Policy in the course of their work.

PROTECTING OUR STAFF AND SERVICES
Adherence to Health and Safety requirements and proper risk management is required from all employees in so far as is relevant to their role. All employees are expected to understand and promote good Health and Safety practices and manage risks appropriately.

Overall Purpose of Job

To assist customers attending the car pound for vehicle collection, and ensuring that the service they receive is in line with legal and council policies and procedures.

Proactively deal with customer requests, car pound devices, and Council requests

Be responsible for the organisation of all vehicles within the car pound, including maintaining an accurate car pound log, assisting with the scrap and auction process, and monitoring the activities of the tow trucks.

Job Context

The post holder reports to the Enforcement Team Leader

1. The post holder has no line management responsibility.

2. The post holder has no budget responsibility.

3. The post holder will be required to work evenings, weekends and public holidays in order to meet service requirements, and may also be required to work over-night.

4. The post holder will be required to wear a uniform and to ensure that all staff adhere to this dress code.

Key Tasks and Accountabilities:

5. Some of this role will be performed outdoors (in all weather conditions)

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6. Ensure that the car pound log is consistently accurate, and updated as vehicles enter and leave the car pound

7. Allocate vehicles bought into car pound to specified bays

8. Able to handle large amount of money whist serving customers in line with legal and Council financial requirements.

9. Fill out damage reports for vehicles bought into car pound

10. Ensuring all vehicles are recorded for when entering and leaving the car pound.

11. Ensuring all outstanding penalties have been charged correctly

12. To seize disabled badges as requested

13. Assist in escorting members of the public to retrieve their vehicles within the car pound

14. Assist the senior pound operative with facilitating the car pound scrappage and auction process

15. Monitor activities of the tow trucks and report any issues as necessary

16. Maintain cleanliness and tidiness of car pound, reporting all health and safety issues as required

17. Maintain the highest standard of personal hygiene and appearance at all times ensuring uniform is clean and smart in appearance when on duty

18. Communicate in a professional and courteous manner at all times

19. Complete the relevant documentation in accordance with council policies and procedures

20. Complete the specified training programme as part of your day-to-day duties

21. Be aware of legislative and other changes that may affect the pound service

22. To have direct customer interaction, dealing with complex issues either face-to-face, over the phone or via email or post. Providing excellent customer service is at the heart of this post and the post holder will be expected to deliver effective, efficient and very high standard of customer care.

23. Contribute to corporate initiatives as required

24. Undertake any other duties consistent with the nature and grade of the post as necessary or as requested

25. All staff will participate in a weekly rota of 5 days over a seven day working week.

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Personal Specification

Job Title: Pound Operative Service Area: Parking Service

Directorate: Environment and Post Number: Evaluation Number:
Sustainable Transport
FROM TRENT FROM HRMI SYSTEM

Grade: SC4 Date last updated:

MONTH AND YEAR

IMPORTANT INFORMATION FOR APPLICANTS

The criteria listed in this Person Specification are all essential to the job. Where the Method of
Assessment is stated to be the Application Form, your application needs to demonstrate clearly and concisely how you meet each of the criteria, even if other methods of assessment are also shown. If you do not address these criteria fully, or if we do not consider that you meet them, you will not be shortlisted. Please give specific examples wherever possible.

CRITERIA METHOD OF
ASSESSMENT

EQUALITY AND DIVERSITY
We are committed to and champion equality and diversity in all aspects of employment with the
London Borough of Newham. All employees are expected to understand and promote our Equality and Diversity Policy in the course of their work.

PROTECTING OUR STAFF AND SERVICES
Adherence to Health and Safety requirements and proper risk management is required from all employees in so far as is relevant to their role. All employees are expected to understand and promote good Health and Safety practices and manage risks appropriately.

KNOWLEDGE:
Application Form /

A sound working knowledge of Microsoft Office, in particular Excel.
Interview

A clean valid driving licence Application Form /

Interview

EXPERIENCE:
Application Form /

Experience of working in a customer facing role
Interview

Past experience working in a car pound environment would be desirable, Application Form / although not essential as full training will be provided. Interview

SKILLS AND ABILITIES:

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Application Form /
Strong interpersonal and communication skills

Interview

Ability to write simple reports Application Form /
Interview

Application Form /
Must be smart and presentable, courteous with a personable manner. Interview

Must be able to communicate with the public and have the ability to remain Application Form / calm whilst dealing with difficult situations. Interview

Excellent customer service skills Application Form /
Interview

A team player with strong interpersonal and communication skills. Application Form /
Interview
Ability to write simple reports and complete handwritten notes.
Application Form /
The successful applicant should be both flexible and have good organisational Interview skills.

Application Form /
Ability to patrol as directed within the car pound. Interview

PERSONAL STYLE AND BEHAVIOUR:

Ability to;

• Act with integrity Application
• Communicate openly and transparently Form/Interview
• Take responsibility if things go
• Treat people fairly and consistently
• Include everyone in our diverse community
• Stand up to injustice and discrimination
• Work hard to make Newham better for everyone
• Think creatively to find new solutions
• Committed to learning and improving
• Treat people with courtesy and compassion
• Welcome other people’s ideas and perspectives
• Consider how our behaviour impacts on
• Have a one council, one team, approach
• Collaborate and coproduce to achieve results
• Trust, appreciate, and constructively challenge each other

OTHER SPECIAL REQUIREMENTS:
Application
Willingness and ability to work occasional evenings and weekends to maintain Form/Interview service delivery.

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Some of the duties undertaken by this post will require the post holder to have Application a full current driving licence, and be willing to drive a Council vehicle after Form/Interview/Te completing a Council driving test. st

This post is subject to a [standard/enhanced] DBS check. Satisfactory clearance at conditional offer stage

This post is exempt from The Rehabilitation of Offenders Act (1974). Application Form

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Job Type: Full-time

Salary: £14.32-£16.72 per hour

Benefits:

• Company pension
• On-site parking
• Referral programme
• Work from home

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Newham, Greater London: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (preferred)

Experience:

• PARKING: 1 year (required)

Work Location: In person

Reference ID: CASHIER