PALS Officer Oxford, England
Job description
The key result areas of the postholder are: To facilitate speedy and informal resolution of problems and concerns raised by patients/services users, their families, and carers through liaison with Trust staff and other agencies. To provide information about local services, including voluntary and statutory agencies and to offer guidance and support to those accessing the service, providing links to services where appropriate. To provide high quality guidance and support to Directorates on resolving complaints and concerns Run PALS surgeries on all wards and at other locations where services are delivered, to listen to patients about any concerns and to try and resolve these. To identify trends and themes arising from concerns and patient feedback ensuring that lessons are learned
