PALS Administrator

PALS Administrator Preston, North West England, England

Lancashire Teaching Hospitals NHS Foundation Trust
Full Time Preston, North West England, England 21730 - 23177 GBP ANNUAL Today
Job description

An exciting opportunity has arisen for a Patient Advice Liaison Service (PALS) Administrator within the Patient Experience and PALS Team at Lancashire Teaching Hospitals NHS Foundation Trust. We are seeking applications from a flexible, highly motivated individual with a passion for delivering a high quality service to put the needs of patients, carers and service users at the centre of what we do.

You will have a good understanding of the work carried out by PALS within the NHS and sound knowledge of the NHS Complaints process. You will have excellent communication and people skills; able to manage difficult situations with sensitivity, empathy, care and compassion.

This is a challenging and incredibly rewarding post, within a supportive team, focused on improving the experiences of patients, their relatives and visitors using our services.

You will have excellent communication skills with the ability to empathise with patients, carers and relatives who may at times be distressed. Organisation is key to this role and there is an expectation that people who raise concerns are dealt with in a timely manner. You will also have good IT skills in order to use the Datix Governance Management system to log enquiries, concerns, complaints and compliments. Attention to detail is a key requirement of this role.

The Patient Experience and PALS Team are a forward thinking, supportive and driven team. A desire to resolve problems for patients, relatives, carers and service users is at the heart of what we do. The nature of the role can be very challenging, as often the people who come to us are unhappy for a variety of reasons. However the satisfaction gained from resolving concerns for patients, relatives and service users is immeasurable. To be part of this team is something else that you will be so glad to be a part of. No two days are the same and the rewards are fantastic. We are a team who thrive on supporting one another, working well together for the benefit of our patients.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

  • Respond to patient, carer, relative or other concerns in relation to patient experience in a timely, responsive manner
  • To act as the first point of contact for patients, relatives, carers or those who wish to raise concerns, complaints and compliments in relation to all aspects of patient experience
  • Ensure the Datix Governance System is maintained with appropriate records of concerns, complaints, compliments and general patient feedback in a timely manner.
  • Provide a timely and consistent telephone answering service to meet the needs of service users.
  • Provide general information to service users in relation to the services offered by the Trust.
  • Add to the knowledge bank of the PALS service when changes within the organisation are made.
  • Escalate to relevant people where issues arise that cannot be dealt with in a timely way, providing full details of the problem

PALS Administrator
Lancashire Teaching Hospitals NHS Foundation Trust

www.lancsteachinghospitals.nhs.uk
Chorley, United Kingdom
Karen Partington
$100 to $500 million (USD)
5001 to 10000 Employees
Hospital
Healthcare Services & Hospitals
2005
Related Jobs

All Related Listed jobs

Wedding & Event Team Members
Secret Garden Kent Ashford, Kent, South East England, England 9 - 10.5 GBP HOURLY Today

Helping with setting up on the mornings, serving drinks and food. You must be able to drive or have very good help with transport as we are rural based.

Field Service Engineer (f/m/d) - South East
Hach Edinburgh, Scotland 30000 - 43000 GBP ANNUAL Today

Holds valid driving license and clean driving record. Build a positive customer experience and serves as on-site customer contact for technical and service

Care Assistant
HC-One - The Red House Huntingdon, England 10.1 - 10.6 GBP HOURLY Today

This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues.

Barista - Glasgow Airport - New Shop Opening
Pret A Manger Glasgow, Scotland 13.15 - 13.6 GBP HOURLY Today

Earn up to 200 cash when you successfully refer a friend**. 11.90 - 12.35 to 13.15-13.60 per hour (Inclusive of weekly mystery shopper bonus of 1.25 per

Team Leader
Kent Autistic Trust Strood, England 22000 - 30000 GBP ANNUAL Today

Our tenants participate in a wide range of activities that they can access either by using public transport or 4 of our tenants have their own cars (driven by