OVO Energy Newcastle upon Tyne, England
Job description
About Us
At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.
Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.
Job Summary
Are you looking for your next challenge…?
Do to expansion we have an exciting new opportunity at our Newcastle site, we are looking to add experienced Customer Service Advisers to our team on one of the six largest energy companies operating in the UK.
The role entails customer contact regarding a number of topics which our agents provide support for;
- Billing enquiries
- Offer Smart meter upgrades
- Change of tenancies
- Appointment bookings
- Complaint handling
As well as a variety of other queries.
What we're looking for
If you have a passion for delighting customers, then we already have that in common. We are looking for individuals who are;
- Confident communicators and able to deal with customers via email and telephone.
- Able to work with a level of autonomy.
- Comfortable navigating through multiple computer systems.
- Able to work as an individual but also contribute to our fantastic culture.
- Pro-active in resolving problems as and when they arise.
- Looking to establish themselves with a continually successful and growing business.
- Able to work to high levels of accuracy in a fast paced environment.
- Transferable skills within Retail, Hospitality and other customer service leading sectors.
What we offer
A competitive pay rate of £10.90 per hour.
- Full time, Permanent contracts
- Sociable working hours with limited weekend hours (Mon to Fri 08:00 to 18:15, plus 09:00 - 14:00 Saturday
- Industry Leading training and support.
- Continued development and opportunities.
- Wellness Programmes
- Company events
- Casual Dress Code
Our location
Foundever, Newcastle is one of the largest providers of opportunities within Newcastle. Situated just a 15 minute walk from Four Lane Ends Metro Interchange, It’s really important you are able to commute to our site so please check the below address before applying: Q4 Quorum Business Park, Long Benton, NE12 8EZ
