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Job description

The post holder will be working on front line Outpatient Clinic Receptions at Wexham Park Hospital within Outpatient departments for Frimley Health.

The post holder will be responsible for supporting the provision of a seamless service to patients and staff. The postholder will provide a high quality service to all customers both internal and external to the Trust ensuring reception support in outpatient areas are efficient, with all patients and visitors greeted in a friendly and polite manner.

• To greet every patient in a pleasant, professional and calm manner, directing the patient to the appropriate area.
• To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate.
• To deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
• To be responsible for placing patients on the outpatient follow up waiting lists (OWL), for making follow up appointments ensuring effective and efficient use of all clinic slots and to ensure that all patients’ data is recorded accurately.
• To ensure that clinic outcomes, including attendance, DNA’s and their pathway status are recorded.
• To be responsible for cashing up, closing outpatient's clinics within 24 hours.
• To adhere to the Trust Access Policy.

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.

To provide administrative support to the Consultants and their nursing medical staff, ensuring that Trust standards are adhered to in relation to all documentation and data input concerning patients and treatment.

See attached JD for role specific responsibilities.