Outpatient Clinic Coordinator Bedford, England
Job description
Moorfields Eye Hospital invites applications for the post of Outpatient Clinic Coordinator at Moorfields Bedford.
This post requires hours that cover the administrative duties from 08:00-16:00, 09:00-17:00, 10:00 -18:00.
This post is subject to 6 month probationary period.
During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed. The probationary period may be extended or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. For the duration of the probation period, the notice period will be in line with contractual obligations on either side.
You will be required to provide high quality clerical and administrative support as a member of one of our administrative teams. You will act as first
point of contact for all patients, both in a busy outpatient environment and in the administrative offices. We are passionate about delivering an
excellent service to patients and you will play a crucial role in achieving this.
Reception duties will also be included such as meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurate recording of patient data.
Additional administrative duties include: ensuring clinics are booked to profile, answering queries (by telephone and in person), filing and supporting the Supervisor, Assistant Clinic Manager & Clinic Manager with clinic cancellations and other administrative duties.
You will have good interpersonal skills, a polite and courteous manner and a professional attitude. You will have effective verbal and written
communication skills, and will enjoy working as part of a team. You will be able to cope under pressure in a busy working environment. Accuracy
and attention to detail are essential, as are good computer skills.
Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research and education. We are true pioneers in the fight to cure blindness. Every year we treat more than 750,000 patients at City Road in central London and at 30 satellites, and, in partnership with the UCL Institute of Ophthalmology, we lead one of the most impactful ophthalmic research programmes in the world. We train many of the leading eye care clinicians in the UK and internationally, and have a global reputation for quality and professionalism in ophthalmic care. In addition, Moorfields operates two commercial businesses whose profits support our NHS work: Moorfields Private and Moorfields UAE.
The Moorfields Way is to be caring, organised, excellent and inclusive, and we expect all applicants for our posts to commit to upholding these values.
Reception duties include: meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data. Additional administrative duties include: ensuring clinics are booked to profile, answering queries (by telephone, email and in person), filing, scanning, and supporting the Assistant Clinic Manager with clinic cancellations and other administrative duties.
