Outpatient Booking Clerk

Outpatient Booking Clerk Appley Bridge, England

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
Full Time Appley Bridge, England 22383 GBP ANNUAL Today
Job description

We are looking to recruit 1 part time member of staff for 22.5 hours per week within the Outpatient Booking Team at Wrightington Hospital, Wigan.

You must have experience of working within a busy, pressurised customer focused administration / office environment with an ability to deal with frequent interruptions. You must also have experience of using IT systems in the workplace.

You must be able to demonstrate keyboard skills with high level of data entry accuracy, be a motivated, enthusiastic individual who possess excellent interpersonal and communication skills with an ability to work effectively on your own initiative and within a team.

It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.

Must be educated to GSCE level or equivalent.

It is important that you detail in your supporting statement how you meet the essential/desirable requirements given on the person specification.

Evidence of qualifications will be requested at interview.

The main duties of this role are to provide an efficient and flexible administrative service that supports the clinical staff in the delivery of an effective booking service. To maintain a patient centred approach in the delivery of the service that supports patients in exercising choice.

It is important to ensure patient’s needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner.

Choose Well – Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

  • To book appointments for patients attending outpatient clinics
  • Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern.
  • Assist members of the clinical staff with any queries concerning administrative processes
  • To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team
  • Deal with enquiries from patients, GP’s and other disciplines of staff regarding bookings.
  • Liaise with the consultant staff and medical secretaries regarding arranging urgent outpatient appointments
  • Process referrals to consultants for assessment of priority in a timely manner and once the relevant appointment is booked and negotiated with the patient ensure that all the associated documentation is tracked and processed accordingly.
  • Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending either as an outpatient or inpatient
  • Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust.

Outpatient Booking Clerk
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

www.wwl.nhs.uk
Wigan, United Kingdom
Silas Nicholls
$100 to $500 million (USD)
1001 to 5000 Employees
Unknown
Healthcare Services & Hospitals
Related Jobs

All Related Listed jobs

Drivers Mate
Burch Recruitment Ltd Luton, East of England 9.5 GBP HOURLY Today

Paid training : 2 day classroom training & 4 days out on road. Job requires Multi drop of heavy goods, between 30 and 40 deliveries/day.

Tesco Colleague - Liverpool Clayton Express
Tesco Liverpool, England 11.02 GBP HOURLY Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time. Days From time To time.

business analyst
Royal Borough of Kensington and Chelsea London, England 38934 - 35223 GBP ANNUAL Today

Job Summary:


Salary range: £35,223 -...

Head of Human Resources
Newsteam Group Ltd Remote 45000 GBP ANNUAL Today

NewsTeam Group is a UK wide newspaper and magazine delivery company which provides early morning deliveries to over 85,000 addresses across the UK including

Laundry Assistant
Alma Hotel Management Ltd London, England 15 - 16 GBP HOURLY Today

Ability to take on board the Principles satisfaction and feedback and effectively handle any negative feedback or complaints. Job Types: Full-time, Permanent.