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Job description

We have a fantastic opportunity to join our Outpatients department as an admin assistant / receptionist / call centre handler, to assist patients with booking in for their outpatient appointments, ensuring their new and follow up appointments are booked and the activity has been accounted for.

The Outpatient's Department is a very busy environment, where dealing with patient queries will be a regular daily occurrence as well as ensuring patients are checked in for their appointments checking their demographics are all correct.

You will be representing the Trust as first point of contact for patients/visitors displaying the values that the Trust encourages all staff to undertake of being Excellent, Compassionate and Respectful at all times.

The hours for the role are 09:00 – 15:45 Monday – Friday. This is an office based role and does not have any requirement for home / remote working.

This role is very varied and can be very demanding, you may find Patients/Visitors can be challenging at times which requires empathy, understanding and patience to ensure that the patients' needs are met.

You will also have the responsibility of checking patient demographics to ensure they are up to date and correct, booking patients in for their appointment, checking them out and providing the activity information. and making any follow up appointment as requested by the Consultant, booking transport or interpreters if necessary.

You will be supporting 4 busy admin teams within the department such as the Outpatient Reception Desks, New appointments Booking Team, 2WW Suspected Cancer Booking Team and the New appointments call centre. The successful candidate will be trained in all admin duties for these departments and would help cover the services by rotating through them as and when required.

This role will require travel between 4 sites:

• Basildon Centre, St Martins Square, SS14 1DL
• Main Outpatients, Basildon Hospital, SS16 5NL
• Dermatology Unit, Basildon Hospital, SS16 5NL
• Orsett Hospital, Rowley Road, RM16 3EU

The main duties of this role include:

• Checking patients in at Outpatient receptions
• Booking new and follow up appointments for patients using EPR and ERS
• Completing outpatient outcome forms
• Answering patient appointment enquiries on the telephones
• Filing and scanning duties
• Completing adhoc reports and weekly admin checks

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

 We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Are you a willing, friendly and organised administrator, then we want to hear from you?

Please see the attached JD for further details of this exciting role.