Job Description

Outdoor Campaign Specialist - Glasgow

Reporting of the role

This role reports to Ad Ops Manager

Overview of job

The Outdoor Campaign Specialist is responsible for providing excellent customer support to our customers and internal partners at all times ensuring achievement of high levels of customer satisfaction. Key to this role is ensuring customer orders and emails are processed quickly, efficiently and to a high standard. You will be responsible for providing customers and sales with inventory information and working with sales/trading to ensure customer campaigns are booked on the system successfully and accurately.

To be successful in this role you will develop a strong product knowledge of Global Outdoor inventory and be familiar with all in-house systems to provide fast and accurate responses to customer queries.

3 best things about the job

• Seeing live campaigns provides a real sense of pride.

• Career development.

• There is a lot of variety in the role which means every day there is an opportunity to learn something new.

Measures of success –

In the first few months, you would have:

• A full understanding of our campaign planning/booking systems.

• An understanding of the delivery cycle of a campaign from planning & booking to campaign delivery.

• An understanding of Global’s wide range of products and inventory.

• The ability to confidently take care of calls and emails from internal and external customers.

Responsibilities of the role

• Communicate professionally at all times with customers and all partners.

• Ensure agreed level of service for all clients is fulfilled according to agreed Customer Charters and SLAs/KPIs.

• Building a strong relationship with our internal National sales team to work together on fulfilling customer requests.

• Provide availability of inventory for booking campaigns to sales and customers.

• Accurately input booking details and customer information into in-house systems.

• Ensuring all bookings are processed accurately and meet customer requirements.

• Advise customers and salespeople on campaign delivery requirements and inventory information.

• Providing customers with booking documentation to ensure they have all details to fulfil their campaign.

• Provide post-campaign analysis.

• Work closely with other teams in the Ad Ops department and the fulfilment team to provide campaign information to customers and resolve issues.

• Develop relationships and a proactive approach with our customers to understand their requirements.

• Assist national sales team in their day-to-day discussion with clients by supplying information when required.

• Ensure all bookings are paired and match with specialist Purchase Orders to ensure we receive payment on time.

• Collaborate closely with Finance/Sales teams for resolution of invoice queries, approval of credits, cancellations and amendments.

• Pro-actively analyse our systems and services, making suggestions on improvements where appropriate.

What will you need

The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following:

• Excellent interpersonal and organisational skills

• Proactive attitude

• Solutions driven

• Accuracy and attention to detail with willingness to “get the job done”

• Good communicator – ensuring information flows throughout the team and actions are communicated thoroughly internally and externally.

• Can work under pressure and to tight time scales

• Prioritisation

• Able to learn new systems quickly

• Computer literate with good excel knowledge

• Working with minimal direction

• Good teammate

Everyone is welcome at Global

Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We believe that different will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.

Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Global