Out of Hours Team Leader Dartford, England
Job description
We are looking for a Team Leader to join the Out of Hours team at Stannah. Our Out of Hours team is responsible for supporting the network of Service Branches with service delivery outside of core working hours. This involves resolving technical queries (or escalating to our service/repair engineers), sales enquiries and general administration tasks.
The Out of Hours team is pivotal to providing our customers with the best-in-class customer service that Stannah prides itself on.
As the Team Leader, you will be the primary contact for the team, you will be responsible for monitoring the performance of individuals and ensuring suitable cover is in place. Reviewing systems and procedures and identifying opportunities to streamline and improve efficiencies will be a key part of your role.
The successful candidate will be expected to work 37 hours a week on a rota which includes weekend, evening and night shifts.
We are looking for a candidate who has a proven track record in a similar business environment, managing a team that supports the field team and customers. You will have excellent interpersonal skills and be able to adapt to situations.
Key Responsibilities:
- Support the team to deliver a service professionally with pride.
- Overall management of the team, monitoring attendance and performance. Carry our regular reviews, and identify areas for training and development
- Maintain communication with customers and resolve complaints
- Ensure activities are scheduled to ensure services are delivered effectively
- Attend regular meetings
Minimum Requirements / Qualifications:
- Previous experience managing a team in a similar environment
- NVQ 3 in Management or equivalent
- NVQ 3 in Customer Service or equivalent
Company Information:
Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work.
We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’ lifestyles.
Benefits Include:
- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme, which is paid to all employees each quarter, based on Group Company profits
- 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days
- Pension Scheme, matched contribution/salary sacrifice
- SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations.
- Life Assurance Scheme
- Long Service award scheme, with additional holiday benefit
- Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
- Employee Assistance Programme
- Company Sick Pay
- Enhanced maternity and paternity provision
