Out of Hours Customer Support

Out of Hours Customer Support Remote

Global Service Group
Full Time Remote 15 GBP HOURLY Today
Job description

Avaliable Job Today Kick Start your career in logistics!

We’re on a mission to become the UK’s leading contract logistics business and we want you to come along for the ride!

We’ve gone from being a small business to working with some of the UK’s most respected and trusted brands and our portfolio continues to grow year on year.

We know how to deliver exceptional service and so do our staff. Our rapid success and retention of both clients and employees is based on our ‘Flexible. Respectful. Supportive. Mindful’ approach and we live by it.

We have created 4 new roles and are seeking Out of hours Customer Service Administrators to join our friendly team based in Sunbury (Home based working with option to be office based). The successful applicants will work on a 4 on 4 off shift pattern 365 days a year. Each shift will consist of 6 hours (19:00 – 01:00 or 01:00-07:00)

What you’ll do:

. Answering incoming calls and emails from customers in a timely manner

· Liaising with the driving teams and managers to allocate work

.Monitoring Out of Hours Drivers and offering support

· Updating Contract Managers of any service issues

· Build and maintain strong relationships with clients and colleagues

What you’ll need:

· Excellent communication skills both written and verbal

· Good IT skills including Excel and MS Office Suite

· The ability to work independently and as part of a team

What we can offer you:

· Career progression for ambitious staff, we love to promote from within!

· Training to further develop your skill set

· Discounts on client products

· 20 Days Holiday, plus Bank Holidays

Hours:

. 4 on 4 off 6 Hours per night

. Covering Out of Hours Services from 7 pm to 7 am

Job Type: Part-time

Salary: £15 per hour

Benefits:

  • Company pension
  • Work from home
  • Laptop
  • Contribution to home internet
  • Staff discounts

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 1 year minimum
  • Logistics experience preferable

Work Location: From home but can be based in our Sunbury office if preferable

Job Types: Part-time, Permanent
Part-time hours: 24-30 per week

Salary: £15.00 per hour

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • On-site parking
  • Referral programme

Schedule:

  • Night shift

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 1 year (required)

Shift availability:

  • Night shift (required)
  • Overnight shift (required)

Work Location: Remote

Reference ID: OOHCS01

Out of Hours Customer Support
Global Service Group

www.gsgrp.com
Sunbury-on-Thames, United Kingdom
Robert Berringer
$1 to $5 million (USD)
51 to 200 Employees
Company - Private
Wholesale
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