Out of Hours - Customer Service Advisor Remote
Job description
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.
Are you an empathetic and resilient Customer Service Advisor who can work effectively under pressure?
Can you remain calm and solution orientated while offering an exceptional level of customer service?
We are proud to be working with a market leading tour operator who are looking to recruit a team of Out of Hours Customer Service Advisors. A compassionate and conscientious approach is vital to the role as you are likely to be dealing with enquiries that include urgent matters from customers while on their travels. These could range from flight delays, hotel booking errors and other unforeseen circumstances that will directly impact their trips.
You will be an integral part of the Customer Service Team, working out of normal hours to resolve a wide range of travel customer enquiries quickly and efficiently. You will use multiple channels of communication, remaining calm under pressure and being extremely solution focused in times of need.
This is a fully remote Customer Service Advisor position working out of normal working hours. The priority weekend cover could fall between 9am – 10pm (Saturdays and Sundays), with weekdays between 5:30pm – 10pm. Please ensure you can commit to times within these hours prior to applying. Part time options are a possibility within these time frames.
Key Responsibilities:
- Dealing with post travel complaints, issues, and emergencies.
- Use your initiative to make adjustments to holiday/travel plans.
- Maintain an empathetic and compassionate mind-set to deliver the highest levels of customer service.
- Be on hand to provide the best possible experience to all customers.
- Maintain an accurate record of communication.
Must haves
- Exceptional customer service skillset, always remaining calm and proactive.
- Display initiative and a practical approach to problem solving.
- Outstanding telephone etiquette and able to work in pressurised situations.
- Excellent verbal and written communication skills.
- Ability to work under pressure and manage own workload.
Apply today if you are interested in this opportunity as an Out of Hours Customer Service Advisor. Please contact Tim on 0208 989 7779 or [email protected] for more information.
CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.
Job Type: Permanent
Salary: £23,500.00-£27,000.00 per year
Schedule:
- Weekend availability
Application question(s):
- Are you able to working evenings and weekends?
- Please describe a time where you have offered outstanding customer service in a pressurised situation?
Experience:
- contact centre customer service: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Reference ID: TC-CAOHCSA
