Order Taker Aberdeen, Scotland
Job description
The Order Taker is responsible for efficiently and accurately taking customer orders over the phone and in person at the shop . The Order Taker must have excellent customer service and communication skills, as well as the ability to use a computer system to process orders quickly and accurately. The Order Taker must be able to provide customers with accurate information about products, pricing and availability. The Order Taker must be able to work in a fast-paced environment and must be able to work flexible hours when required.
Order Taker Role Purpose
The purpose of an Order Taker is to take orders from customers, process the orders, and ensure that customers receive the goods or services they have requested in a timely and efficient manner. The Order Taker is responsible for accurately gathering customer information, communicating product availability, providing pricing information, and confirming order details. The Order Taker must also effectively handle customer inquiries, complaints, and requests and resolve any related issues in a professional manner.
Order Taker Role
A job as an Order Taker involves taking orders from customers, either face-to-face, over the phone or online, and then entering the information into our epos. They will also be responsible for taking payments, resolving customer complaints, and providing additional information and advice.
Order Taker Duties
- Greet customers in a friendly and professional manner
- Take orders accurately and enter them into the system
- Provide customers with accurate information about the menu items
- Upsell menu items when appropriate
- Process payments and provide change
- Assist with customer inquiries and complaints
- Clear and clean tables
- Maintain stock and supplies
- Ensure adherence to health and safety procedures
Order Taker Requirements
- Greet and take orders from customers
- Provide customers with information about the menu items
- Ensure customer satisfaction
- Answer customer inquiries in a friendly and professional manner
- Process customer payments
Order Taker Skills
- Excellent customer service
- Accurate order taking
- Professional telephone manner
Order Taker Personal Traits
- Friendly
- Organised
- Good communication skills
- Ability to work well under pressure
What we offer you
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in.
Next, we’ll review your details, and if successful we’ll invite you for an interview to learn more about you, your experience and discuss our expectations from your role.
The Chef is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
We look forward to hearing from you!
Job Types: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week
Salary: £8.06-£10.50 per hour
Benefits:
- Flexitime
Schedule:
- Every weekend
- Flexitime
- Monday to Friday
- Weekend availability
- Weekends only
Ability to commute/relocate:
- Aberdeen: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
