Order Success Executive

Order Success Executive Swaffham, England

Totally Branded
Full Time Swaffham, England 19000 - 23000 GBP ANNUAL Today
Job description

Who are we?

https://www.youtube.com/watch?v=YnqlhPaF46M

Totally Branded are a promotional merchandise and branded uniform supplier based in Swaffham, Norfolk.

Totally Branded are a trusted, experienced and creative branded promotional merchandise supplier, working with businesses and organisations throughout the UK and Europe, to deliver creative branded merchandise, storage and distribution services, product sourcing and online corporate merchandise programmes as well as a reliable uniform and PPE managed programme service.

The role:

Your role as an Order Success Executive will be to perform administrative duties, supplier management and customer service on orders using our internal order processing system, email, and telephone correspondence whilst providing our customers and internal stakeholders the best possible experience throughout. Applicants will be required to build and develop good working relationships with their team and customers.

Responsibilities:

· Same Day Van Management

· Courier Network Liaison

· Product Issues & Complaints

· Customer Review Requests

· Customer Review Platform Responses

· Refunds/Compensation Approval

· Organising of 3rd Party Courier Collection where required

· Customer Satisfaction Telephone Call to Obtain Feedback and Retention

Skills:

· Previous experience in complaint handling/customer service is desirable but not essential.

· Highly reliable.

· Extremely organized and Tidy

· Excellent Time Management.

· Great communicator.

· Keen attention to detail.

· Honest.

· Decisive.

· Empathetic.

· Committed.

· A true Team Player.

· Positive, can-do attitude.

Job Types: Full-time, Permanent

Hours: 9am - 5pm. Weekdays. Overtime available during busy periods.

Salary: £19,000 - £23,000 (decided based upon experience)

Benefits:

  • Casual dress
  • On-site parking
  • 4.30pm Finish Fridays
  • Monthly Team Rewards
  • Order Success Team Bonus Scheme
  • Break Time Mini Golf and Darts
  • Annual Events

Schedule:

  • 8-hour shift

Job Types: Full-time, Permanent

Salary: £19,000.00-£23,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Free parking
  • On-site parking

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Application question(s):

  • Why do you feel that this role would be a good fit for you?

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer Service: 1 year (preferred)

Work Location: One location

Reference ID: Order Success Executive

Order Success Executive
Totally Branded

www.totallybranded.co.uk
Swaffham, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
Related Jobs

All Related Listed jobs

cashier and checker
JYSK Guelph 33057 - 30374 CAD ANNUAL Today

Job Description


Are you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an...

Deputy Director of Estates and Facilities
Catch 22 Leeds, England 65000 GBP ANNUAL Today

To build excellent working relationships with academic and professional service colleagues across the university and remote locations to understand their

Domestic Assistant ROCHDALE BHH
Pennine Care NHS Foundation Trust Rochdale, England 22383 GBP ANNUAL Today

Post holder will be a key holder and may be a lone worker responsible for opening closing buildings. The post holder will be part of the domestic team based in

Hotel Manager - Carlisle
Premier Inn Hotels Carlisle 0.00 GBP Today

Hotel Manager - Triple Site - Carlisle - Premier Inn - Total rooms 195 

This is a permanent 48-hour...

Part Time Sales Assistant (12 hours contract)
Heron Foods Stockton-on-Tees, England 10.42 GBP HOURLY Today

Heron Foods is a food retail business providing its customers with high quality, low priced products. Previous success within a similar role, preferably within