Ops Planning and Service Manager Northampton, England
Job description
Ops Planning and Service Management Manager
Northampton
As a Barclays Ops Planning and Service Management Manager, you will assist in agreeing, documenting and delivering the Operations Plan for Merchant Services. You will deliver a Consistently Excellent operation, drive continued efficiency, cost reduction and improved customer and colleague experiences. You will partner to the Merchant Services Senior Management Team and drive various initiatives to scale operations capabilities to build a robust global business.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
- Acting as a key contributor to the definition and execution of a 3-year revolving operations plan for BPMS
- Working closely with Head of Strategy and Execution, and wider management team, to define, continuously review and execute
- Encouraging and developing Customer Centric and Conduct focused culture. Act as a Customer Champion and identify and drive improvements in Customer Experience
- Owning and assisting (as required) Strategy & Execution projects and opportunities, across multiple disciplines including technology, people, and process
- Partnering closely with Ops Rigour and Ops Transformation to align agendas and identify synergies
- Contributing to the Merchant Services colleagues and citizenship agendas, working closely with stakeholders within the Transaction Cycle
- Encouraging groups and individuals to work collaboratively by focusing on the common purpose of the team
What we’re looking for:
- Relationship management, written and verbal communication skills
- Proven track record of service measurement/ monitoring and delivering service enhancement
- Strong influencing skills
Skills that will help you in the role:
- Merchant Acquiring and Payment industry knowledge/ experience
- Financial Services Experience
Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.
#LI-Hybrid
