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Job Summary:

Responsibilities:

• Responsible for constant communication with Guests/Cast Members via a phone station
• Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (“a smile in your voice”)
• Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
• Previous computer experience- requires use of internet and other application systems
• High guest service expectations, initiative and ability to hold a conversation with a Guest
• Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
• Requires high attention to detail and exceptional listening skills
• Must have schedule flexibility
• Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
• May also be cross utilized with the following roles, including, but not limited to:
• Front Desk and Arrival Staff Agent – Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
• Concierge Agent- assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels

Basic Qualifications:

• Must have Graveyard availability
• Previous cash handling experience
• Previous computer experience
• Ability to perform in a fast-paced and sometimes stressful working environment
• Ability to multi task
• Ability to confidently utilize service recovery methods
• Enthusiastic about interacting and helping guests
• Receptive to special requests
• Willing to follow instructions and take direction
• Availability Requirements:
• Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
• Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

Preferred Qualifications:

• Knowledge of Japanese language is highly preferred
• Knowledge of Hawaiian language preferred
• Previous work experience in a Hotel/Front Desk environment
• Previous experience in a high volume, fast paced office type environment
• Previous Leadership experience

Additional Information: