operations support specialist London, England
Job description
Global Retail Operations Specialist | London
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
The Global Retail Operations Specialist is primarily responsible for maintaining up to date and relevant policies and procedures to support the retail population. Liaising with regional and global stakeholders, the Retail Operations Specialist supports day to day retail operations requests and requirements with a focus on communicating with our regional and global colleagues, while managing existing BAU administrative duties and systems, supporting continuity of service and operations across retail.
Role responsibilities include, but not limited to –
Process and Policy Governance for Global Retail Operations
- Coordinates and contributes to the review, updating and redevelopment of existing retail polices, procedures and resources
- Identifies immediate and future needs, and coordinates key stakeholders to develop new policy, procedure and resources
General Retail Operations Communication and Support
- Support the day-to-day retail operations requests and requirements, with regional retail stakeholders and functional teams
- Manages and leads maintenance and evolution of Global Retail Operations Agora pages
- Leads and facilitates the translation process for Global Retail Operations resources
Product and Product Related Systems
- Acts as the SME for product and product related system management related to retail, ensuring the smooth transition of NPD from a retail systems point of view
- Ensures new and updated SKUs are available for sale and prices are available
- Coordinates significant cyclical product related initiatives, including Retail Operations input into Product Blueprint
Cegid BAU Process Management
- Acts as a SME for Cegid retail processes relating to stores and operations, and is a point person for internal retail operations colleagues and ICT, on BAU matters
- Orchestrates and ensures global retail operations teams are equipped for stocktake, cycle counts, price updates and other product and POS related activities
Global Retail Operations Leadership
- Is considered a generalist SME in retail operations and works collaboratively with colleagues to achieve best outcomes for retail in all scenarios.
- Plays a broad leadership role to represent Global Retail in all settings, with all colleagues, and priortises collaboration and alignment across global and regional teams.
This is a full time position operating with a hybrid working pattern.
What we are looking for
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Commitment to fostering an inclusive and psychologically safe work environment
- Deep retail experience
- Strong written and verbal communication skills
- Robust knowledge of Microsoft office suite, particularly Excel
- Working knowledge of SharePoint
- Excellent problem-solving and decision-making skills
- Proven track record of effective planning and prioritizing
- Customer centric mindset
What’s on offer
We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include –
- Flexible, hybrid working pattern
- Generous product discount allowance and bi-annual complimentary product allocation
- Paid volunteering allowance for all employees
- Bonus opportunity based on personal, and business, performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
- Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
#LI-Hybrid
