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The Company

FARA Foundation was started 30 years ago by Jane Nicholson, driven by the sight of the appalling images of neglected and starving children in Romania’s state institutions, in the wake of the fall of Ceaucescu in Romania. Over the last thirty years FARA has cared for over 10,000 people transforming lives and giving hope of a better future to children and families living in severe disadvantage.

Our vision, mission and values drive the work we do and how we do it.

• Our Vision is of a world in which everyone can live with freedom and dignity in a loving, protective environment, experiencing fulfilled lives whatever their ability.
• Our Mission is to transform the lives of the most vulnerable and disadvantaged children, youth and families living in Romania’s poorest communities.
• Our Values underpin all our work and are shared by all those involved in carrying out our mission both in the UK and Romania.
  • We act with kindness and compassion.
  • We respect the human dignity of every person.
  • We believe in practical hands-on care.
  • We strive to build a just society.
  • We responsibly collaborate across all sections of society
  • We strive to be a best practice organisation

Working times

• Location: Remote
• Working Hours: 09:00 – 17:00
• 5 days per week, Monday – Friday

The role

Do you enjoy solving problems, helping others to deliver and being highly organised? Would you love to be part of a team that is working hard to raise money to transform lives through running leading London charity shops? Our FARA Operations Support Officer role could be what you are looking for.

A born administrator you will have strong IT technical abilities and excellent communication skills, and you will take ownership of the support needs for our shop teams. You will be the lynch pin for FARA’s 40 strong charity shop network, ensuring shop teams have access to the information they need to run these shops safely and effectively. You will be building relationships across the organisation and with external providers, so that you know our business inside and out and are able to respond reactively to shop support.

Job Profile Operations Support Officer

The Candidate

Essential skills, Knowledge, and Experience

• Great customer service skills
• Passionate about providing support to shops.
• Coaching capacity
• Professional discretion.
• Collaborative working
• Document management
• Systematic ways of working with excellent attention to detail.
• Strong competence with Excel / Sharepoint / Word & possibly Publisher
• IT technical ability to work with helpdesks
• Operational knowledge of shops
• Ability to understand technical aspects of expert functions (Health & Safety, Property, Finance etc) as they apply to shops
• Consistent and accurate information gathering
• Application of content guidelines
• Editing and Technical Writing
• Drive to achieve results
• Commitment to maintenance of document management standards, accuracy of information and development of guidelines
• Efficient ways of working

Please note: Candidates applying for this job must be eligible and have the right to work in the United Kingdom

What we offer

• We offer a very competitive package and the opportunity to support shop teams who are at the forefront of the sustainability movement– working in the community to reduce consumption by recycling through reuse
• Internal policies and procedures training and support throughout your employment
• Employee assistance programme
• £30,000 annual salary

Application Instructions

To apply, please upload your two-page CV and a maximum 2-page cover letter outlining how you meet the person specification and why you want to do this role before 9am on 8th May 2023 via the Charity Job Website