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Operations Support Manager

Location - You can be based out of any of our Store Support Centre's - Holborn, Coventry or Manchester & work from home.

You will play a role in centrally co-ordinating our Food Digital propositions by ensuring that the relevant teams have the right process, labour standards, and equipment for the job. The day-to-day activities of the role may vary dependent on the proposition that you are working on e.g., Groceries Online, Marketplace and ChopChop. You will work closely with and influence a range of stakeholders to ensure we are delivering excellence in operations and leading the frontline with store teams to continually evolve and improve the customer experience.

You will maintain procedural and labour documentation for work streams as and when identified and updated and support in the maintenance and updating of relevant systems e.g., ILS, Deliveroo, Under and Chopper. You’ll also build a picture of how and where we are using our equipment to support ongoing optimisation of a major cost line and support the teams in store through the supply of the right specification of equipment, in the right quantities and at the right time. Working days are 5 out of 7 with occasional weekend working.

You will act as a Subject Matter Expert and represent Food Digital in the relevant change forums, ensuring that Transformation, Change and Product teams deliver solutions with minimal impact to the operation.

More about the role

• Ensure all relevant risk assessments because of any process or procedural changes are updated to required time scales
• Work with the relevant teams to deliver against targets as well as planning for and delivering growth and change, enabling sales
• Support, coach, train and advise retail operations both reactively and proactively; ensuring our customers receive a market leading experience
• Ensure our propositions follow all safe and legal processes, creating a safe working environment
• Engage, plan and manage key events and trading periods such as Christmas, Easter and summer trading
• Support in new store openings and/or store closures, ensuring that teams are set up to deliver operational KPIs
• Management of user Acceptance Testing for all Food Digital store facing system changes
• Work closely with our Third-Party Partners to support the delivery of key SLA’s and performance measures, including understanding and communication of where improvement is required

More about you

• Subject matter expert on all aspects of Food Digital operational process, policies, and standards as well as familiarity and experience with Food Digital store-facing systems
• Proficient with PowerPoint, Word, Excel, Outlook
• A thorough understanding of the business performance and ensures colleagues understand the business impact of their decisions
• Clearly demonstrates a good eye for detail and can identify and realise opportunities to improve the service provided by the team
• Strong communication and stakeholder management skills across all levels of management, including our Third-Party Partners
• Ability to achieve deadlines and targets to timescale as well as understand issues and proactively prioritise and manage multiple tasks
• Ability to work as a self-directed individual, planning and prioritising workload with minimal supervision

In return you'll get

As an Operations Support Manager you’ll receive a host of great benefits. As well as a competitive salary, you will receive a huge range of learning and development opportunities, 25 days holiday, a save-as-you-earn scheme, pension and staff discounts at Argos, Sainsbury’s and Habitat.

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals.

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