Job description
Operations Support Manager
NOW IS AN EXCITING MOMENT TO JOIN THE TEAM AT THE HILTON LONDON METROPOLE.
The hotel has just finished a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space, setting us well on our way to becoming Europe's Leading Conference & Events Hotel!
Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, a state of the art fitness centre, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.
Fancy taking a closer look at our brand new hotel? Check out our socials:
Instagram: https://www.instagram.com/hiltonlondonmet/?hl=en
Linkedin: linkedin.com/company/hilton-london-metrople
A WORLD OF REWARDS
- Competitive salary
- Free, healthy and high quality meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Discounted car park
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Modern and inclusive Team Member’s areas
General Scope of the Role :
Food & Beverage Performance Management Process :
Labour Management and Analytics :
Engineering Analytics :
IT System Access Compliance :
Room Division Analytics :
Guest Analytics :
Auditing
· Daily Audit – public and BOH areas (cleanliness, temperature, property, music etc)
· Guest Experience audit – Executive Lounge, Arrival Experience, Lobby Presence
· Reviewing all brand standards and ensuring they are followed around the business – conducting spot checks and audits.
· Reviewing all waivers and identifying any possibility for future waivers.
· Prepare for QA audit and collate all documentation.
Administration
· Administrative support to F&B/FC/HM
· Support in preparation of presentations (HOD, Budget, Owners)
Leadership
· Collaboration with departmental leaders, their assistants and supervisors to provide guidance on brand standards, pushing accountability of compliance deadlines and daily feedback from auditing and observations (property, team and guest)
· Influence key business stakeholders to enable them to make educated decisions driven by accurate data.
· Attend rotational department briefings to support and engage
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership Now
The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
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