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Rapport is recruiting an Operational Support Manager who is passionate about delivering great service to our clients and their visitors.

Do you enjoy thinking outside of the box and being rewarded for going above and beyond? Then this is an ideal role for you!

A location where the magic is made in the little details creating that lasting, significant impact for clients and colleagues alike. We are looking for a creative and engaging colleague to join our award winning, innovative Front of House team at one of our most prestigious client sites in Leeds.

Upon successful completion of the probationary period, the Operations Support Manager will receive a £3000 bonus!

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

The Operation Support Manager will be responsible for overseeing the smooth running of the Room reservations, facilities helpdesk and switchboard.

The role is 40 hours per week, working Monday to Friday, with shifts between 8am to 6pm.

The role involves but is not limited to the following responsibilities:

• To provide excellent service to clients and customers, ensuring all duties are carried out to the highest of standards
• To lead by example and develop the current team members
• To be the main point of contact for the client and the Account Manager
• Preparing the team rota and supporting with recruitment and HR related duties such as conducting one to one meetings, performance reviews and training new starters.
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.

The ideal candidate will have a strong background in guest services, working in a 5-star environment and showing real passion for providing memorable experiences to all clients and visitors. They will also be able to demonstrate great leadership skills and attention to detail.

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.