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Hours: 40 hours Flexi any 5 days in 7

Location: DHL Aviation at East Midlands Airport

Grade: N

Department: Special Handling

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow, we’ve an excellent variety of employee benefits available! These include:

• Competitive salary, including unsociable hours shift allowance
• Annual bonus up to 5% (depending on company performance)
• Free onsite parking
• My DHL Rewards (discount, saving, cash back at over 3000 retailers)
• Pension Scheme with up to 6% company contribution
• DHL Share Purchase Plan (after 3 months)
• Private Medical Scheme (after 12 months)
• Access to Occupational Health
• Enhanced Maternity pay (after 12 months)
• Cycle to Work scheme
• CIS Induction – a week’s all expenses paid induction to our Company Values!
• HealthyMinds – Employee Assistance Programme

Key responsibilities:

• To work independently of their supervisor as there are many times where a supervisor will not be on site where the agent will be required to make judgments and decisions independent of management advice
• Special Handling agents are also expected to liaise directly with business partners and customers on a regular basis in an appropriate manner
• Liaise with Customs (Import/ Exports) Support ‘Core’ DHL warehouse and ramp activities during times of low third party activity
• Secure and weigh off all containers / cargo ensuring that the relevant security measures (paperwork/seals) are in place and that the information to be passed onto relevant departments
• Liaise with DHLs Network Control Group to support the handling of any late or day stopping aircraft, MT, training or positioning flights
• To safely operate on various types of aircraft and warehouse equipment (all training provided)
• To assist as part of a team in the methodical off and on-load of aircraft
• To work in accordance with the Global Aviation Procedures and Standards manual
• To carry out aircraft arrival and departure procedures
• Checking of serviceability of equipment
• To react positively to last minute changes
• To work towards Certified International Specialist accreditation

You’ll bring to this role:

• Must pass full medical including eyesight assessment (any offer of employment is conditional on passing this)
• Must meet criteria for issue of an Airside Pass
• Must hold a full driving license (category B)
• To be able to work under own initiative
• Knowledge of ramp & equipment an advantage
• Knowledge of basic import/exports and customs process advantageous
• Highly self-motivated
• Flexibility

Applications: To apply for the position, please submit your CV detailing your full and complete 5 year history including employment, education and any gaps of unemployment longer than 28 days. Please note, if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.

Closing date: 14th August 2023

Our recruitment process at DHL Aviation

From a candidate who has identified an exciting opportunity to join us and make a real difference, to becoming an established team member connecting people and improving lives, we want to ensure your journey is as smooth and enjoyable as possible. We ask competency-based interview questions to keep our recruitment processes fair and consistent, so please be ready to share your experiences and achievements with us! We also understand recruitment is a two-way process, so we’d ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.

Next steps: Once you have applied for a role, an email confirmation will be sent to you to let you know we have received your application. A member of our HR Recruitment team will then be in touch with the outcome of your application, which may include a short pre-screening conversation. If you have any queries regarding the recruitment process or for more information on our roles, please contact us via [email protected]

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide a full 5 year employment history. In addition to this, we are required to carry out a Criminal Record check.