Operations - Reconciliations Senior Executive London, England
Job description
Who are we?
We are an award-winning, fast-growing fintech, and one of Europe's leading cash deposit marketplaces. We aim to transform the way people save and grow their money through innovation and technology.
Our online, user-friendly platform gives our clients access to hundreds of savings accounts, including market-leading and exclusive interest rates from 50+ of the UK's banks and building societies. We also partner with many leading wealth management companies – putting our clients in control and protecting the art of their possible.
Our culture
Flagstone is a company with big ambitions. Our headcount has doubled year on year, and to date, we have raised over £30m in funding to expand our business and support the needs of a growing customer base and team.
Our whole ethos revolves around three core values that underpin the principles and standards that drive our behaviour and our brand and demonstrate our culture to the outside world.
- Forge a new way.
- Surpass expectations.
- Community counts.
In short, we're proactive and confident, aspirational yet authentic, and empathetic – with a commitment to our customers and our colleagues.
While we have high expectations and our people work hard, we also know that there's more to life than work. In a fast-moving, dynamic, hard-working environment like ours, it's just as important to know when to stop. That's why we work together to ensure we look after ourselves and take care of each other.
Our open and inclusive culture has mental health, wellbeing, and a dedication to continuous development at the forefront, so we can be the best we can be.
There's still a lot to do, so join us on our journey, be part of something fresh and exciting – and protect the art of your possible.
What you'll do
The Operations - Payments, Settlements and Reconciliations (PSR) team has a wide range of responsibilities including the processing of Instructions and Payments, Settlements, management of financial products and interest rates and Reconciliations & exception management.
The PSR team manage all product set-up & interest rate administration, the movements of funds between Flagstone, our clients, and our financial partners in a timely manner ensuring we meet our payment processing cut-offs and providing our customers & stakeholders with an excellent service.
All PSR members have a duty to ensure our Anti-Money Laundering guidelines are adhered to in line with our safeguarding policy & procedures.
The roles within PSR are varied and we will encourage you to think about how to improve our service and will always welcome and support your ideas.
As a reconciliation senior executive focusing on Flagstone reconciliations & exception management processes, your responsibilities will include, but not limited to:
- Performing the daily reconciliation and exception management processes as per SLA's:
- Real Time Nostro reconciliations between our correspondent banks and our ledgers
- End of Day Nostro reconciliations between our correspondent banks and our ledgers
- End of Day Partner Banks reconciliations (Similar to Depot reconciliations) between our financial partner banks and our ledgers
- Performing exception management investigations and resolutions of exceptions.
- Identification of exceptions.
- Navigation and resolution processing using internal ledger applications.
- Navigation and resolution processing using correspondent bank portals (Barclays .Net and HSBC .Net).
- Management information reporting.
- Continuous process improvement management.
- Identify process enhancements and support project management for delivery of improvements.
- Supporting UAT of changes/upgrades.
- Automated reconciliation tool management.
- User management of IntelliMatch (Data Integrity Manager).
- Rule and processing management of IntelliMatch (Data Integrity Manager).
- Raising of tickets/cases for improvements/queries.
- Review and reporting of IntelliMatch ticket M.I/change requests/Improvements.
- Providing support for wider PSR team.
- Support wider processing for Payments & settlements where required.
- Stakeholder management.
- Communicating via messaging (Email/Teams), telephone and any other means required to provide support/updates.
What you'll need
- Minimum 3 years Nostro and Depot reconciliations experience.
- A good knowledge of Payments, Settlements and Reconciliation/Exception management processes.
- Experience with FIS IntelliMatch (Data Integrity manager).
- Experience with correspondent banking applications. (Ideally HSBC .Net)
- Experience with ledger systems and processes.
- A good understanding of payment lifecycles.
- A good understanding of AML regulations.
- Excellent verbal and written communication skills.
- Good stakeholder management.
- Ability to speak up, identify process improvements and deliver/support delivery of change.
- Show/demonstrate empathy.
- Ability to multi-task.
- Know when to ask for help and escalate.
What you'll get
- Remote working kit
- Around the World in 90 days (remote working)
- Employee share scheme
- £1,000 annual learning bursary
- 25 days holiday
- Additional 3 days community and charity leave each year.
- Fertility, early pregnancy, and menopause support
- Quarterly half days for Wellness leave
- Flexible bank holidays
- Income protection
- Life insurance (4x annual salary)
- Matched pension contribution
- Private healthcare
- Gym discount
- Dental/Optical care
- Season ticket loan
We're keen to meet people from all backgrounds, it is our diversity that allows us to work smarter, be more innovative and make better decisions, together. We build teams that represent a variety of voices, experiences, and skills, and we hire those who will help us drive results and achieve our goals.
We'd be thrilled if you tick off all our boxes but if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.
